Delivery & Customer Care Ensures tangible business value, full adoption solutions and a consistent experience

Our holistic services are a critical component of a successful partnership. That is why every implementation leverages deep domain knowledge and expertise while utilizing a proven methodology. Through our proven community-engagement model, we provide a consistent experience for every airline, from ideation to delivery and on-going customer care.

Across each phase, we assist our customers in driving “value optimization,” a central theme that runs throughout our methodology and is tailored to minimize risk and maximize solution benefits.

Tried and trusted process

Our delivery and collaboration phase includes defined processes to assess scope and conduct due diligence, solution blueprints and interactive pilots; multiple tests and simulations; and a proven delivery playbook. Each step is backed by strategic program management, thorough testing and training, and quality assurance to ensure a successful implementation every time.

Proven value

Our delivery and customer-care teams offer several key benefits, including:

  • Fosters rapid adoption of our solutions through a consistent, seamless experience with methods and guidelines that enable us to apply our expertise to your objectives with clarity and teamwork.
  • Enables optimal return on investment as quickly as possible with the ability to support customers of all needs and complexities.
  • Offers around-the-clock, global maintenance support with five care centers on four continents with employees who have significant experience in both IT solutions and the airline industry.

Resources


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