Sabre Airline Solutions

ASP (eMergo) Solutions

TCO Comparison | ROI | Pricing | Value-added Services | IT Requirements | Scalability | Ease of Administration

If your airline or related company is looking for world-class solutions that are easy to implement without adding financial and operational risks, Sabre® eMergo® Web access applications might be the practical solution to your company’s needs.

Our eMergo environment is the industry-leading, economical application service provider solution that provides access to our superior applications while leaving the burden of IT support to us. This delivery method is a complete “application + hosting” solution, which includes hardware and management services, Sabre Airline Solutions and third-party software, and help desk and maintenance support. “Emergo" means “to rise above,” and we are committed to providing a solution that is superior to any competing offering. Since the inception of the eMergo environment in 2001, more than 100 global airlines have purchased more than 160 diverse applications utilizing this winning delivery method.

Current customers have selected the eMergo platform because of its numerous benefits:

The eMergo portfolio offers access to more than 50 robust applications from the Sabre Airline Solutions portfolio. All eMergo applications are backed by rigorous support policies and are hosted in a "hardened" secure data center, where system administration and data security is handled by experts.

To learn more about Sabre® eMergo® Web access applications or if you have any Sabre Airline Solution product-related questions, please contact our products and services team. We are passionate about helping our customers, and we would love to chat with you!

Total Cost of Ownership Comparison for eMergo solutions

The eMergo environment gives your company access to our best-of-breed applications at a much lower total cost of ownership. Current customers enjoy cash savings ranging between 30 percent to 60 percent.


Total cost of ownership for the eMergo solutions is lower than for a locally installed application.

When a company acquires a new application, it usually incurs four types of expenses – application vendors’ charges, hardware, third-party software charges and internal or contracted IT labor support.

Application vendor charges can consist of a one-time software license fee, implementation fee and an ongoing annual maintenance fee. However, your company also needs to acquire hardware to run the purchased application (e.g. Web, application, database and security servers, redundant hardware, etc.) and third-party software necessary to support the application (e.g. database application licenses such as Oracle or MySQL, Web service or file utilities such as WebLogic, Veritas, Tivoli, Citrix, etc.). In addition to this upfront cost, annual maintenance fees are required for such third-party hardware and software. After installation, allocation of IT and database management specialists is also required to support the new application and its third-party hardware and software.

After you tally up these associated local install expenses, the total cost of ownership for a system is significantly higher than the direct, initial cost of the application that many decision makers considered in making their selection.

The eMergo environment brings simplicity and immediate cash savings to your business. Costs of applications in the eMergo environment comprise a reasonable one-time implementation fee and a low monthly fee, paid to a single vendor. The only other potential additional cost would be charges for an Internet or direct communication line. However, in most cases, companies utilize their existing Internet connection or direct communication lines to access their eMergo applications.

Quicker Return on Investment

The many benefits of the eMergo environment include its low upfront costs and shorter time to market. With less initial capital outlay, system benefits are realized sooner. Whether the application drives revenue or cost savings, project success is directly tied to how immediately an impact can be achieved. The eMergo environment is instrumental in helping to achieve such an outcome and support consistent, predictable long-term benefits. The eMergo environment can help you realize a return on investment months, if not years, sooner than a local installation.

Simple, Predictable Pricing from a Single Vendor

The eMergo environment brings straightforwardness and financial stability to your business. Since the eMergo environment costs consist of a one-time implementation and set monthly fees, it is easy to estimate an annual application cost for your IT budgeting purposes. The simplicity of dealing with a single vendor versus many hardware and software vendors is also a very important benefit.

Consistent with our belief in offering customers more options and flexibility, monthly fees for eMergo applications can be fixed or metric-based. Fixed fees are especially attractive to airlines with no or little variance in business volume, or that want to completely fix their future expenses. Other customers prefer metric-based fees. Metric-based fees are attractive to airlines that would like to tie application payments to the actual usage of the system. Metric-based fees can be based on passengers boarded, aircraft, departures, employees, and/or other factors. With metric-based fees, you pay for exactly what you use and do not overpay for the ample capacity of the system. Metric-based fees help you transform fixed application costs to variable costs, aligning operational and financial aspects of airline business.

Please contact the eMergo team to learn more about pricing an eMergo solution for your business.

Numerous Value-added eMergo Services - standard

In addition to providing an alternative delivery method, the eMergo environment comes standard with an array of value-added IT services aimed at reducing your total cost and assuring peace of mind. With the eMergo solutions, your IT staff can concentrate its efforts on IT projects that create a competitive advantage for your business rather than simply “supporting” applications. A number of standard services are included in the monthly access fee for the eMergo environment:

  • Implementation
    • Infrastructure procurement
    • Application installation
    • Database initialization
    • Coordination with third-party vendors
  • Operations
    • Contracted application availability
    • Multiple layers of redundancy
    • Seamless application upgrades
    • 24/7 monitoring and support of hardware and software
    • Scheduled maintenance that supports your business hours
    • Application performance tuning
    • Daily backup of customer data and weekly off-site backups
    • Separate facility storage of backup tapes
    • Security monitoring of communications, servers and databases
    • Data transfer encryption
    • Intrusion detection and firewall protection
    • Capacity planning and automatic upgrades

Minimal Access Requirements

Access to an eMergo application is simple, requiring you to have a desktop or “dumb” terminal with an Internet browser and the following requirements:

  • Internet Explorer 5.0 or Netscape 7.0 or later versions,
  • Pentium Class PC with 200Mhz or greater and 64MB RAM,
  • 1024x768 screen resolution or greater,
  • Internet access, with a 56KB connection or greater,
  • Free Java and/or Citrix plug-in (in some cases).

Scalability of the eMergo Environment

Scalability for an eMergo solution couldn’t be easier. We monitor the ongoing usage of every customer application and maintain excess capacity for growth. Supporting more than 80 customers and operating more than 160 applications offers tremendous flexibility. Delays in hardware growth for a local installation can cause operational delays and ultimately poor customer satisfaction. With the eMergo environment, you are not limited to a small number of servers and long procurement periods. You have the ability to consider rapid expansion into new markets or industry consolidation, while not worrying how peak usage might impact system performance.

Ease of Administration

The eMergo environment is especially valuable for airlines that have difficulty with encouraging similar business policies and/or stations in different geographical locations.

When an airline has several offices, acquiring hardware, loading and supporting applications, synching, updating, and loading data and business rules has to be repeated at each individual location. With an eMergo solution, tasks are consolidated and simplified. All data can be considered for a single database instance so that all operations can be tracked and reported consistently.

The eMergo applications reduce IT costs and improve quality and accessibility of the information.

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