Overview | Agenda | Hotel Information | Local Information | Register Today
Agenda
| Tuesday, March 13, 2007 | |
| Time | Activity |
| 0800 - 0900 | Check-in Breakfast Pacific 2 |
| 0900 - 0905 | Welcome – Gordon Locke, Vice President, Marketing Pacific 3 |
| 0905 - 0930 | New SabreSonic Organization Structure – Jim Barlow, Senior Vice President, SabreSonic |
| 0930 - 1000 | Delegate introductions and Agenda overview – John Winstead, Director, SabreSonic Res |
| 1000 - 1030 | Keynote Address – Ian Tunnacliffe, Travel and Technology Research Ltd. |
| 1030 - 1100 | Break |
| 1100 - 1130 | Customer Presentation – Kingfisher Airlines Introduction to Kingfisher Airlines. A brief airline background, types of aircraft and routes and an overview of which SabreSonic products have been implemented for the airline. Kingfisher will also discuss their current fraud experiences. |
| 1130 - 1200 | Payment Industry Update - MasterCard A payment subject matter expert from MasterCard will discuss payment trends and fraud issues facing the airline industry today. Learn about PCI, legacy airlines vs. LCC and other aspects of these important payment technologies and business processes. |
| 1200 - 1230 | Automated Passenger Recovery & Rebooking tool at Air New Zealand Rod Butchers, Manager, Operations Delivery, Air New Zealand An introduction to Sabre Reaccommodation Manager. An overview defining how Air New Zealand has strengthened its customer service offering with Sabre's own automated passenger recovery & rebooking tool. |
| 1230 - 1330 | Lunch Global Kitchen |
| 1330 - 1530 | Product Working Groups (The following two sessions will run simultaneously) SabreSonic Web Facilitator – Tim Sutton, Director, SabreSonic Web An interactive discussion on overall product direction for SabreSonic Web in 2007 SabreSonic Ticket Facilitator – Robert Marley - Product Marketing What is the status of Sabre and Sabresonic customer's readiness to meet the mandate IATA has given all airlines to achieve 100% Electronic Ticketing by the end of 2007. The next step in operational effectiveness is to plan your move from WS functionality to PQ, which will drive efficiencies and position you for Automated Exchange and Refunds. |
| 1530 - 1545 | Break |
| 1545 - 1845 | Voice of the Customer This session is a closed-door meeting by airline representatives to discuss their experience with Sabre products, services and support. |
| 1930 | Dinner – Equinox |
| Wednesday, March 14, 2007 | |
| Time | Activity |
| 0830 - 0900 | Breakfast Pacific 2 |
| 0900 - 0915 | SabreSonic Training Update Presenter - Randy Sprouse, Manager, Training and Documentation, AS Consulting and Delivery Update on the availability of training documents on the customer support website, our recurrent training program for 2007-2008, and our training survey partnership with the University of North Texas. Pacific 3 |
| 0915 - 1115 | Product Working Groups (The following two sessions will run simultaneously) SabreSonic Check-in Facilitator – Mark Canton, Director, SabreSonic Check-in 2007 will be a banner year for our Airport Solutions. In this session, we’ll talk about the 2007 product plan, discuss key issues facing airlines in today’s airport environment and review preparation required to meet the IATA Simplifying the Business initiatives. SabreSonic Res Facilitators - Kamal Singhee, Product Manager, Sabre Reaccommodation Manager & Christina Schaper, Product Manager, SabreSonic Res Reaccommodation Reaccommodation Manager: The Sabre Reaccommodation Manager offers an innovative system to help airlines simplify and automate the process of rebooking passengers affected by schedule disruptions. The system evaluates each passenger according to airline-defined criteria (frequent flyer, fare paid, class of travel and so on), automatically rebooks disrupted passengers into the airline reservation system and activates notification to them in a timely manner. Reaccommodation Manager can improve daily operations by decreasing time to solution, providing consistent results and creating goodwill with customers. Ancillary Services: The sale of ancillary services can be a great revenue generating opportunity for the SabreSonic Community. This highly-complex product will touch many different areas of your business, including Special Service Requests and eVouchers. |
| 1115 - 1130 | Break |
| 1130 - 1200 | Closing Remarks and Feedback from Voice of the Customer Session – Jim Barlow and John Winstead |
| 1200 - 1300 | Lunch Global Kitchen |
| 1300 - 1400 | Community Voting Process update Pacific 3 |