February 8, 2002 - reprinted with permission from TravTech News

Sabre kiosks empower Cathay Pacific passengers

Cathay Pacific Airways and Sabre have deployed new self-service technology to speed up the check-in process.

As part of the airline's e Journey initiative, Cathay Pacific has adopted technology from the Sabre Sologic Self-Serve Kiosk System for use in its Cxpress multi-purpose kiosk.

The Sabre technology incorporated in the CXpress kiosk provides Cathay Pacific with secure and innovative e-commerce capabilities, focused on reducing terminal congestion and costly overheads, while improving customer service.

Cathay Pacific director of Service Delivery, Robert Cutler, the first passenger to use the CXpress kiosk, stated: "When you are in a hurry but know exactly what you want, the CXpress kiosks are definitely the quickest way to go. Cathay Pacific is pushing ahead with new e-Business products, despite this difficult period for the airline industry, because they offer clear advantages both for our passengers and our company. "

The kiosk offers travellers the advantage of bypassing queues during busy periods and allowing Cathay Pacific staff at the check-in counters to concentrate on providing more personal attention to passengers requiring extra assistance.

Among its many capabilities, CXpress issues tickets purchased via the airline's web-site, prints itineraries, assists frequent flyers,and supplies passengers with the latest 'hot offers' and relevant destination information.

Additionally, CXpress offers passengers convenient ways to perform check-in and boarding functions, such as selecting or changing their seats.

Cathay Pacific has deployed the CXpress kiosk in three locations: Hong Kong International Airport, Taipei International Airport, and the In-town check-in in downtown Hong Kong.

CXpress usage increased 73 percent between its first two weeks of operation.