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Delivery And Customer Care

Our Approach

Working through our delivery & customer care model, Sabre Airline Solutions® drives tangible business value, ensures full adoption, and provides consistent experience across the industry’s best solutions. The foundation of our delivery & customer care model is our focus on solution consulting, solution delivery, knowledge transfer, our airline community and customer care.

Solution Practice Areas

Five key areas provide the basis for our delivery and customer care model.

Solution Consulting

Redesigning business processes and organizational effectiveness go hand-in-hand with the implementation of any new solution.  Our consultative approach to delivery and implementation helps ensure:

• Industry best practices and processes are in place to support the new product,
• Customers receive optimal return on investment as quickly as possible.

Solution Delivery

The breadth of our fully-integrated solution offerings and the depth of our industry expertise, including our globally-distributed delivery teams, make us uniquely qualified to be your end-to-end airline solutions provider. Our goal is to provide solutions that:

• Deliver significant and immediate value,
• Improve  business operations,
• Provide a platform that fully supports future growth and business opportunities.  

Knowledge Transfer

Knowledge transfer is essential to achieving optimal results.  Throughout each implementation, knowledge transfer is reinforced through joint activities at all airline levels to ensure our customers can efficiently manage their operations and receive greater profits.

Our Airline  Community

Our community involves more than adopting a common platform — it ensures our customers have a voice and a meaningful way to help shape our delivery processes and the solutions they use. We become part of our customers’ conversations about their experiences with our solutions to better understand their needs and improve our ability to deliver solutions. Insights gained from an array of online and offline collaboration points result in quicker time to market and a reduction in redundant spending since solutions are created to benefit the airline community, not just one airline.

Customer Care

Our Customer Care offerings allow customers to choose the support tier that best meets the needs of their operation:

• Standard care,
• Premium customer care,
• Additional services.

Regardless of the option chosen, we provide around-the-clock, global maintenance support seven days a week. This means that no matter what time of the day it is, you can count on someone working on your specific issue during your business hours from one of our three global service centers.

Implementation and Support Lifecycle

Our implementation and support lifecycle has five stages – project initiation, Interactive Pilot, solution adoption, project transition and customer care. The lifecycle is designed to ensure that airlines receive significant, immediate value and improved business operations through our products, services and expertise.

“Value optimization” activities are a central theme that runs throughout the lifecycle. During the implementation process, the Sabre® project team will assess current business practices, recommend new business processes, identify value measures and key performance indicators , and provide hands-on training and transition assistance to move from current practices to the future-state solution.

Following the successful implementation, the customer will be transitioned to the Sabre Customer Care team – including a non-stop help desk staffed with employees who have significant experience in both IT solutions and the airline industry. The lifecycle is tailored to minimize implementation risk and maximize solution value.