Travel Bank
You can improve customer loyalty and generate additional revenue by providing credit to a customer in lieu of a hard-currency refund. Travel Bank lets you deposit residual values from refund and exchange processes into a customer-managed credit account, avoiding cash or voucher refunds.
Key Benefits
- Offers service credits, or “soft dollar” amounts, paid to passengers as a promotional credit, gift or loyalty incentive or due to disruption to their travel,
- Supports fulfillment through electronic ticketing,
- Performs reservations and ticketing as they are today,
- Maintains information within the customer profile, similar to a frequent flyer program,
- Receives value or credit automatically and holds it upon refund,
- Supports credits as a form of payment,
- Does not affect ticketing processes, which treat Travel Bank as a form of payment only (such as reporting and revenue accounting).
Reduces Costs
- Enables you to provide credit to a customer in lieu of a hard currency refund, automatically created as a result of an exchange or refund transaction, saving you time and resources,
- Provides access through all points of sale (online, ticket counter, reservations center) and integrates with SabreSonic® Ticket electronic ticketing processes, offering the flexibility to post credits automatically (such as a ticket refund) and manually (such as a customer service credit).
Improves Traveler Experience
- Provides access to all points of sale (online, ticket counter, reservations center) and integrates with SabreSonic Ticket electronic ticketing processes, giving travelers the flexibility to redeem electronic flight credits from a Travel Bank for future flights and services through any direct point of sale.
- Offers customer management online, enabling travelers to view or update their accounts at any time.
Interested?
Services
Delivery & Customer Care
Consulting
Examples include:
Analyzes worldwide passenger-demand data to assist you in determining the best international and domestic opportunities for utilizing Travel Bank as an alternative to traditional exchange, refund and service credit strategies.