Reaccommodation Automating Your Customer Rebooking Process
For passengers waiting in an airport, time seems to stand still. And when you’re struggling to get back on track, time flies!
With our automated reaccommodation solution, you’ll be able to promptly take control of those disruptions and get each passenger back on track and on their way again. You can even use customer value settings driven by business rules to help you make the right decisions.
Key Benefits
- Helps you make timely decisions with the use of impact analysis, incorporating your specific company policies,
- Improves operational efficiency with automated rebooking of passengers and ticket revalidation,
- Reduces call volumes for reservations,
- Results in fewer disrupted or stranded passengers for ticket and gate agents to handle manually,
- Reduces overnight hotel costs,
- Decreases compensation costs resulting from unsatisfactory actions,
- Increases customer satisfaction by recommending the optimal alternative passenger itineraries, minimizing the overall impact of schedule disruptions on passengers.
"Sabre’s reaccommodation solution was especially crucial for us during Hurricane Irene. The automated rebooking capabilities provided our crewmembers and customers with the best solution possible so we could quickly accommodate customers based on their travel itinerary and proactively notify them of itinerary changes."
JetBlue Airways
