SabreSonic Global Conference
Dallas, Texas Nov 07-10, 2011
Overview
We hope that you are planning to attend this year’s SabreSonic CSS Global Conference. We took careful consideration of your feedback and drafted a very dynamic agenda. We are certain you will enjoy the event. The conference will take place November 7th – 10th, 2011 in Dallas, Texas. The conference will kick off Monday evening with a welcome reception and will conclude Thursday evening. There is no conference fee for this conference.
We will continue to use single threaded sessions so that each delegate has the opportunity to attend each session. Additionally, we continue to allocate plenty of time to the Resident Expert sessions so that you have the opportunity to interact with solution owners. At your suggestion, we are including some interesting changes to the agenda this year:
- Opportunity to request individual time with experts during the registration process
- Information sessions, interactive demos and workshops with topics you have requested
- Theater-style Resident Expert sessions designed to leverage common community questions, in addition to individual time with experts during regular Resident Expert sessions
The Global Conference is also the closing of the Community Voting process. We will give you updates on SabreSonic CSS product plan, including status of the 2011 Community-voted items as well as the showcase of 2012 Community-voted items.
This is your conference, and it is specially designed for you to interact with Sabre experts, discuss the SabreSonic CSS product plan and, just as importantly, to network with fellow community members. We would like to hear your ideas for any of these sessions on the Hub group (SabreSonic Conference Ideas/Suggestions) dedicated to conference planning.
To our long-time customers, the SabreSonic CSS team is looking forward to another great conference. We also take great pleasure in welcoming our new customers to this important event.
Ellen Ehrlich
Senior Vice President
Sabre Airline Solutions®
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Agenda
Monday, 7 November
1400 – 1800 One-on-One Time with Sabre Experts (by appointment only)
1900 – 2100 Welcome Reception – Resident Expert
Tuesday, 8 November
0800 – 0900 Continental Breakfast & Registration
0900 – 0920 Welcome & Introductions
0920 – 0940 SabreSonic® CSS Update –Ellen Ehrlich, Senior Vice President SabreSonic CSS
0940 – 1010 Mobile Session - Will Pinnell, Director Mobile Strategy
1010 -1030 Break
1030 – 1130 Enabling Airlines to put Customers at the Center of their Business
Julie Dent, Customer Experience & Solution Marketing/Management
- Airlines are increasingly organizing around customer centricity to create differentiated service and unique customer experience while growing revenue. Learn about Sabre’s customer centricity strategy to leverage processes and systems to anticipate and service customer needs.
1130 – 1230 Voice of the Customer Update – Ellen Ehrlich
& Lesley Harris, Vice President, Customer Care
1230- 1330 Lunch
1330-1430 Sabre Airline Solutions: Your Trusted Partner During Irregular Operations – Stan Boyer
- How do you manage irregular operations currently? Let Sabre show you how our portfolio of solutions can keep you focused on what matters most, your customers.
- Interactive Demo
1430 – 1515 SabreSonic® Web Update - Michelle Fischer, SabreSonic Web
Solution Marketing & Management
1515 – 1630 SabreSonic Web - Interactive Knowledge Centers
- SabreSonic Web
- Sabre® Virtually There
- Sabre® Traveler Notification Centre
- Customer Insight
1630 – 1730 Workshop: Bundled Search Criteria – The Next Frontier in Advanced Shopping?
Joelle Cuvelier, Merchandising Solution Marketing
- From budget to destination shopping or even multi-cities, consumers are no longer just searching for the best fares; they are looking for the most relevant ones. Come prepared to discuss the latest trends in low fare search, attribute-based shopping and branded fares.
- Showcase: Budget/Destination Shopping demo
1730 - 1830 Voice of the Customer - Ellen Ehrlich
1930 - 2100 Dinner at Marie Gabrielle
Wednesday, 9 November
0800 – 0900 Continental Breakfast
0800 – 0850 One-on-One Time with Sabre Experts (by appointment only)
0850 – 0935 Voice of the Customer Recap and Recognitions – Ellen Ehrlich
0935 – 1020 SabreSonic® Res Update - Lisa Nelson, SabreSonic Res
Solution Marketing
1020 – 1200 SabreSonic Res - Interactive Knowledge Centers
- Ticketing
- Pricing
- Payment Solution
- Inventory
- Business Intelligence
1200-1300 Lunch
1300 – 1400 Workshop: Ancillary Distribution and EMD: The Implementation Challenge– Joelle Cuvelier
- Product merchandising is more than just selling additional products and services — it is a business strategy that touches all phases of the customer experience. Sabre provides an end-to-end product merchandising solution that aligns with airline needs. Learn how to enable Merchandising at every touch point of the passenger’s travel experience
1400 – 1445 SabreSonic® Check-in Update - Steve Packwood, SabreSonic Check-in
Solution Marketing & Management
1445 – 1545 SabreSonic Check-in - Interactive Knowledge Centers
- SabreSonic Check-in
- IROPS Reaccomodation
- Kiosk
1545 – 1645 Resident Expert Session
1645 – 1800 Workshop: Mobile, Social and Airport
This interactive session will focus on three of the hottest
topics in ecommerce and self-service: mobile, social and
airport experience. We will discuss industry trends and market
data in these three important areas (Did you know 25% of time spent
online is using social media sites?), followed by round-table discussions
on your airline’s strategy for these areas. Attendees will have the
opportunity to participate in the round table discussion they find most interesting.
1900 – 2100 Dinner at Meddlesome Moth
Thursday, 10 November
0800 – 0900 Continental Breakfast
0800 – 0900 One-on-One Time with Sabre Experts (by appointment only)
0900 – 1000 Workshop: Community Marketing & Engagement - Susan Via, Community Marketing & Engagement
Learn about training, networking and resources on the Sabre® Community Portal, Sabre® Airline University and Hub.
1000 – 1100 US Department of Transportation - Customer Protection Plan
Review and present Department of Transportation mandates
and Sabre's position to comply with these mandates
1100 - 1130 Closing Remarks
1130 - 1330 Resident Expert & Lunch
1330-1500 One-on-One Time with Sabre Experts (by appointment only)
Resident Expert Solutions
| SabreSonic® Web |
| Sabre® Virtually There |
| Sabre® Traveler Notification Centre |
| Customer Insight |
| Interact Interface |
| SabreSonic® Check-in |
| IROPS Reaccommodation |
| Self Service Check-in |
| Ticketing |
| Payment and Fraud |
| Product Merchandising |
| Shopping |
| Inventory |
| Business Intelligence |
| Pricing |
| Revenue Integrity |
| Sabre Airline Solutions Customer Care |
| Sabre Community Portal & Hub |
| Sabre Airline University |
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Event Details
Attire
Attire is business casual for the conference. Casual attire is appropriate for all evening events including denim jeans.
Transportation to the hotel
From DFW International Airport
- DFW Airport is approximately 28km/18miles from the hotel
- Taxi cabs are available just ouside of baggage claim, cost is approximately US$50.00
- Super Shuttle, a shared ride service is also available for approximately US$17.00 per person. Advanced reservations are required.
From Dallas Love Field Airport
- Dallas Love Field is approximately 11km/7miles from the hotel
- Taxi cabs are available just outside of the airport, cost is approximately US$7.00
Area Attractions
- Dallas Museum Of Art 1.5 km/0.9 miles
- The Sixth Floor Museum at Dealy Plaza (JFK Museum) 1.6 km/1.0 miles
- Nasher Sculpture Center 1.8 km/1.1 miles
- Meadows Museum of Art 7.4 km/4.6 miles
- Kimbell Art Museum 56.3 km/35.0 miles
Shopping
Venue Information
W Victory Plaza
2440 Victory Park Lane
Dallas, Texas 75219
+1 214 397 4100
The group rate is $169 is now sold out For hotel reservations, you can visit www.starwood.com for the W's best available rate.
The two closest hotels to the W are:
Hyatt Summerfield Suites
2914 HARRY HINES, Dallas, TX 75201
Springfield Suites West End
1907 NORTH LAMAR STREET, Dallas, TX 75202
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