SabreSonic Global Conference
Hilton DFW Lakes - Grapevine, Texas Oct 25-27, 2010
Overview
We hope that you are planning to attend this year’s SabreSonic Global Conference. It will take place October 25 – 27, 2010 in Grapevine, Texas. Our conference hotel is very convenient to the DFW airport as well as the Grapevine Mills shopping complex. The conference will kick off Monday morning with our Customer Council meetings and will conclude on Wednesday evening.
Please note some important changes we have made to the agenda this year. At your suggestion, we’ve single-threaded the majority of the agenda so that each delegate has the opportunity to attend each session. We’ve also scheduled 3 workshops we are calling “Business Solution Design Sessions”. In each of these sessions, we want to discuss a business problem you are facing and jointly develop “user stories” regarding how these problems could be solved. One idea we have is “’Irregular Ops’ and how reaccommodation should interface with self-service devices.” Since this is your conference, we’d like to hear your ideas for these sessions on the Hub group (SabreSonic Conference Ideas/Suggestions) dedicated to conference planning. That way, your colleges will be able to join in the discussion.
This conference is designed for you to interact with Sabre experts, discuss the 2011 SabreSonic product plan and, just as importantly, to network with fellow community members. We will have several Resident Expert booths available during the breaks for you to have one-on one time with the solution experts. If you can stay into Thursday the 28th, there will also be time to schedule one-on-one meetings with those same solution experts. Also on Thursday, we will conduct a session dedicated to Revenue Integrity and SabreSonic Check-in.
Remember, the global conference is where you vote for the regional product plan. Please plan to attend and collaborate with other airlines in your region and get your submissions on the plan!
To our long-time customers, the SabreSonic team is looking forward to another great conference. We also take great pleasure in welcoming our new customers to this important event.
back to topAgenda
| Monday, 25 October | |
|---|---|
| 0800 – 0900 | Continental Breakfast |
| 0900 – 1000 |
Res Customer Council |
| 1000 – 1100 | Check-in Customer Council *Reviewing each product plan item for vote *Airlines – please be prepared to answer questions regarding your suggestions |
| 1100 – 1200 | Concurrent Sessions Ticketing Customer Council *Customer Council Logistics *Product Plan 2008-2010 *ASR Exception Sales Report And ASR Decoupling *Allow Fully OPEN Segments on Airline Electronic Tickets *Secure Flight – Inhibit Ticketing *Multiple Forms of Refunds Loyalty Customer Council *2010 Review: Migrations 2010 releases – completed enhancements and defect fixing Release plan till the end of 2010 What’s going on in the marketplace |
| 1200 – 1300 | Lunch |
| 1300 – 1400 | Customer Care Customer Council *improvements on the Sabre® Community Portal and in Customer Care processes and tools over 2010 and those planned for 2011 *Interactive workshop based on actual Service Requests *Visit the Customer Care issues that were brought up at the VOC session at the2010 spring conference |
| 1400 | *Global Conference Registration Opens |
| 1400 – 1500 | Web Customer Council *SabreSonic Web Solution Roadmap Collaboration *Demo of Recent Features |
| 1500 – 1600 | Inventory Customer Council *2010 Key accomplishments *2011 Product Plan *SabreSonic Inventory new GUI familiarization *SabreSonic Inventory at my Airline – open discussion on Inventory business issues and customer strategies and solutions using SabreSonic Inventory. |
| 1600 – 1700 | GUI/Interract Customer Council |
| 1800 – 2000 | Welcome Reception |
| Tuesday, 26 October | |
|---|---|
| 0800 – 0900 | Continental Breakfast & Registration |
| 0900 – 0930 | Welcome & Introductions John Winstead, Director |
| 0930 – 1015 | SabreSonic Strategic Direction Ellen Ehrlich, Sr. Vice President |
| 1015 – 1045 | EMD/Merchandising Presentation Jared Hall & Mike Llewellyn *Progress reports for Merchandising and EMD solutions *OC industry standards *EMD industry standards |
| 1045 – 1115 | Resident Expert Break |
| 1115 – 1145 | Travel Bank, Agency Management and Corporate Management Presentation Michelle Fischer & Mani Mahesh |
| 1145 – 1200 | New Customer Introduction - LAN |
| 1200 – 1330 | Lunch |
| 1330 – 1415 | It All Starts with Data: The Real Reason Sabre Bought Calidris Jim Barlow, Sr. Vice President |
| 1415 – 1430 | New Customer Introductions |
| 1430 – 1500 | Resident Expert Break |
| 1500 – 1730 | Voice of the Customer |
| 1930 – 2130 | Evening Event Studios of Las Colinas Dinner & "Minute to Win It" Challenge |
| Wednesday, 27 October | |
|---|---|
| 0830 – 0930 | Continental Breakfast |
| 0930 – 1000 | Voice of the Customer Feedback |
| 1000 – 1015 | Overview of the 2010 Regional Voting |
| 1015 – 1045 | Resident Expert Break |
| 1000 – 1215 | Loyalty Break-out Session *Demonstration/Discussion on ASx Empowerment platform and the Frequent Flyer Management (FFM) solution *Product Plan 2011 discussion *Hub on Community Portal: demonstration, add new blog and start discussion |
| 1045 – 1215 | Regional Collaboration and Voting |
| 1215 – 1315 | Lunch |
| 1315 – 1415 | Business Solution Design Session – Mobile solutions across an airline – How to leverage mobile technology to connect your customers and allow your customers to connect with you. |
| 1415 – 1515 | Business Solution Design Session – Self-Service Reaccom – What self service options will airlines want to provide via the Web, Mobile, or Kiosk to their customers after they’ve been notified of a reaccommodation due to a schedule change or irregular operation? |
| 1515 – 1600 | Resident Expert Break |
| 1600 – 1700 | Business Solution Design Session – Carbon calculation, carbon offsets and ecotravel – How our airline business may change in a greener world. |
| 1700 – 1800 | Airline Awards and Closing Remarks |
| 1900 – 2100 |
Evening Event |
| Thursday, 28 October | |
|---|---|
| 900 – 1700 | SabreSonic Check-in Working Session (this session will take place at Sabre HDQ, transportation to and from the Hilton will be provided) |
| 0930 – 1230 | Sabre Revenue Integrity Break-out |
| 0930 – 1700 | SabreSonic Check-in Working Session (This session will take place at Sabre HDQ, transportation to and from the Hilton will be provided) |
| 0930 – 1230 | Open Time for Meetings with Experts |
| 1230 – 1330 | Lunch *lunch is for attendees of the Revenue Integrity Break-out |
| 1330 – 1500 | Sabre Revenue Integrity Break-out |
Event Details
Hotel Information
Hilton DFW Lakes Executive Conference Center
1800 Highway 26 East
Grapevine, Texas 76051
817-481-9641
**Please note the hotel is now sold out. An alternate hotel within walking distance is the Springhill Suites DFW North. You will need to make a reservation directly with Springhill.
Transportation
DFW International Airport
The Hilton DFW Lakes Executive Conference Center is pleased to offer complimentary airport transportation.
The following steps should be followed to ensure an expedient transfer:
- Deplane and proceed to your assigned baggage claim location and claim all checked luggage.
- Proceed to the Hotel Ground Transportation Board, adjacent to each baggage claim area.
- Locate courtesy phone kiosk and follow the simple instructions on the touch screen. This process will connect you directly with the Hilton DFW Lakes.
- Request Courtesy Transportation. Our staff will require the following information:
- Guest Name
- Number of guests
- Location (specified in each baggage claim area near the kiosk)
- After communicating the above information, please proceed to the lower level to the Gray “Courtesy Vehicle” sign and wait for our van to pick you up. Note: This is the only area that our van is permitted to stop, so please wait at this area.
Please note the Hilton DFW Lakes Shuttle is Silver and Blue with DFW Lakes on the sides of the shuttle. Guests will not be met with any signage.
Return Shuttle to DFW International Airport is available every half-hour, 24 hours a day. Meeting in Main Lobby 10-15 minutes prior to departure is strongly recommended.
Dallas Love Field Airport
• The hotel is approximately 19 miles from Dallas Love Field Airport
• Taxi Cabs are available outside of the airport. The cost is approximately $45.00 USD
• SuperShuttle, a shared ride service is available outside of the airport. Please visit
the web site for cost and schedule.
Bass Pro Shop Outdoor World / Grapevine Mills Mall
The Hilton DFW Lakes Executive Conference Center is pleased to offer complimentary transportation to the Bass Pro Shop Outdoor World / Grapevine Mills Mall.
- Shuttle departs on the 15th minute of each hour and drops off at Bass Pro Shop Outdoor World and then onto Grapevine Mills Mall (Neighborhood #1). Meeting in Main Lobby 10-15 minutes prior to departure is strongly recommended.
- Return Shuttle picks up on the 20th minute of each hour at Grapevine Mills Mall (Neighborhood #1) and then continues onto Bass Pro Shop Outdoor World before returning to the Conference Center.
Grapevine Mills Mall
There is over 1.6 million sq. ft. of shopping, entertainment and restaurants, at Grapevine Mills. The mall has over 180 stores to choose from, such as Abercrombie & Fitch, Victoria's Secret, Forever 21, Old Navy, Group USA, Oakley Vault, Ann Taylor Loft, Rainforest Cafe and Chili's Too. No matter what your budget or style is, Grapevine Mills has something here for everyone
Attire
Attire for the conference is business casual and casual for evening events. Jeans are appropriate at the evening events.
Billing
Sabre will pay for two nights room and tax for two representatives from each airline. Each attendees is responsible for their incidentals. For that reason, the hotel will require a credit card at check-in. Any room nights outside of the two hosted nights will be billed to your credit card.