SabreSonic CSS Conference
Manila Mar 28-31, 2011
Overview
We hope that you are planning to attend one of this year’s SabreSonic CSS Spring Conferences. We took careful consideration of your feedback and drafted a very dynamic agenda. We are certain you will enjoy the event! The conferences will take place March 7th – 10th, 2011 in New York City and March 28th – 31st in Manila, Philippines. Each conference will kick off Monday evening with a welcome reception and will conclude Thursday evening.
We will continue to use single threaded sessions at our spring conferences so that each delegate has the opportunity to attend each session. At your suggestion, we are introducing some interesting changes to the agenda this year. We significantly increased the time allocated to the Resident Expert sessions so that you have the opportunity to interact with solution experts one-on one. We also included a “Voice of the Customer update” session to inform you on progress of Voice of the Customer items, specifically Customer Care related topics. Lastly, you will have the opportunity to voice your recommendations in regard to our voting process. We are fully committed to revamping the current voting process, and will use the feedback gathered during the “Voting Working Session” to create the new framework.
This is your conference, and it is specially designed for you to interact with Sabre experts, discuss the SabreSonic CSS product plan and, just as importantly, to network with fellow community members. We would like to hear your ideas for any of these sessions on the Hub group (SabreSonic Conference Ideas/Suggestions) dedicated to conference planning.
To our long-time customers, the SabreSonic CSS team is looking forward to another great conference. We also take great pleasure in welcoming our new customers to this important event.
back to topAgenda
Monday, 28 March
1900 – 2100 Welcome Reception
Isla 3 Ballroom
Tuesday, 29 March
0700 – 0900 Breakfast at your Leisure
Heat Cafe
0800 – 0900 Registration
Isla 1, Lower Level
0900 – 0930 Welcome & Introductions
Steve Packwood, Director
0930 - 1010 New Customer Introductions
Roberto Diaz de Rivera, Philippine Airlines
Mike Ilsley, Kulula Airways
1010 – 1100 SabreSonic Update
1100 - 1145 Resident Expert Break
1145 - 1245 Lunch
Palawan 1 & 2
1245 - 1445 2011 Voice of the Customer Update
1445 – 1515 Resident Expert Session
1515 - 1645 Working Session for New Voting Format
Isla 1
1700 Meet in the Lobby for Transportation to the Sabre Manila Office
1730 - 1930 Tour of the Sabre Manila office
2000 - 2300 Dinner, Top of the City
Wednesday, 30 March
0700 – 0900 Breakfast at your Leisure
Heat Cafe
0900 – 1100 Res Customer Council
*Res
*Shopping & Pricing
*Payment Solution
*Merchandising
1100 – 1200 Resident Expert Session
1200 – 1300 Lunch
Palawan 1 & 2
1300 - 1400 Res - Ticketing Customer Council
1415 – 1500 Res - Inventory Customer Council
1500 – 1630 2011 Voice of the Customer
1630 - 1800 Resident Expert Session
1845 Meet in the lobby for transportation to dinner
1945 - 2200 Evening Event - Dinner & Cultural Show at Barbara's Restaurant
Thursday, 31 March
0700 – 0900 Breakfast at your Leisure
Heat Cafe
0900 – 0930 Voice of the Customer Recap
Isla 2
0930 – 1030 Check-in Customer Council
1030 – 1130 Interact Customer Council
1130 – 1230 Lunch
Palawan 1 & 2
1230 – 1400 Web Customer Council
1400 - 1430 Closing Remarks
Julie Dent, Director
Event Details
Plug Type
Voltage
220
Time Zone
GMT + 8 hours
Visas
Most international visitors do not need visas for a stay less than 21 days. Please visit the Republic of Philippines web site for visa requirements.
Currency
The national currency is the Philippine Peso (PHP). Please visit the Universal Currency Converter for exact conversions.
Departure Taxes from MNL
A departure tax of 750 PHP is due in cash at MNL before your departing flight.
Venue Information
Edsa Shangri-La
1 Garden Way
Ortigas Center
Mandaluyong City 1650
Manila, Philippines
Hotel Rate Information
Sabre Airline Solutions has secured an overnight guest room rate of PHP7500 for a single room, PHP8500 for a double occupancy room. Rates are subject to 10% service charge, as well as a 12.75% government tax.
This rate is only available until 2 March, so please register early.
Please include your hotel arrival and departure date in your registration and a hotel reservation will be made for you. Hotel confirmations will be sent out via email approximately one week prior to the conference.
Once again, the discounted room rates are only available until 2 March, so please register early to secure your hotel reservation.
Sabre Airline Solutions will pay the room and tax for two nights for two representatives from each airline to attend the conference.
Getting to the Hotel
The Edsa Shangri-La is approximately 45 minutes from the airport. Taxi cabs are a reliable way of getting from the airport to the hotel. Once you exit the airport, walk to the left and you will see the taxi area. Please ask the driver to start the meter or negotiate a price in advance. The cost is approximately PHP495.