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Issue: 2009, Issue No. 2

Small Airline, Big Future

Air Malta placed every aspect of its organization under the microscope.
2009, Issue No. 2 - page: 11
Category: Airline Profile
Subcategory: Air Malta

Happy Jetting

Dave Barger explains what makes JetBlue Airways an industry leader.
2009, Issue No. 2 - page: 14
Category: Airline Profile
Subcategory: JetBlue Airways

While some airlines shrink and others grow, they all have taken steps to cut costs and generate revenue.
2009, Issue No. 2 - page: 20
Category: Business Issue
Subcategory: Cost Reduction/Revenue Generation

Stay Tuned To That Channel

ZUJI helps Asia/Pacific carriers extend their online booking capabilities.
2009, Issue No. 2 - page: 26
Category: Business Area
Subcategory: Distribution

Making A Comeback

Indicators point to a slow but definite economic recovery for BRIC and MENA countries.
2009, Issue No. 2 - page: 30
Category: Business Issue
Subcategory: Recovery

Flying Green Shoots

Airlines and aircraft manufacturers strive to control greenhouse gas emissions and reduce their carbon footprint.
2009, Issue No. 2 - page: 35
Category: Environment
Subcategory: Sustainability

E-Commerce: The More The Merrier

Advanced revenue management technology helps airlines maximize group sales opportunities and reduce spoilage.
2009, Issue No. 2 - page: 42
Category: Business Issue
Subcategory: Cost Reduction/Revenue Generation

Practice Makes Perfect

Many airlines ensure their planning departments abide by industry-best-practice principles to stay competitive.
2009, Issue No. 2 - page: 46
Category: Consulting
Subcategory: Best Practices

Merchandising: Right Price, Right Value

Offering the right ancillary choices travelers truly value benefits airlines and their customers.
2009, Issue No. 2 - page: 50
Category: Business Issue
Subcategory: Merchandising

Can I See Your ID, Please?

Companies have a unique identity that shapes how they are perceived.
2009, Issue No. 2 - page: 54
Category: Customer Focus
Subcategory: Perception

Social Butterflies

Airlines have access to a rich social networking opportunity, ensuring easy access to real time, valuable resources.
2009, Issue No. 2 - page: 58
Category: Customer Focus
Subcategory: Customer Community

Service With A Smile

Carriers can smoothly adapt to and operate with a broad spectrum of technology through a unique implementation and support approach.
2009, Issue No. 2 - page: 61
Category: Customer Focus
Subcategory: Customer Satisfaction

"Bundles" Of Joy

New capabilities within SabreSonic� Customer Sales & Service help carriers plan, execute and succeed well into the future.
2009, Issue No. 2 - page: 66
Category: Technology
Subcategory: Passenger Solutions

Promise Delivered

Advanced operations technology helps carriers �deliver the promise� to their valued customer.
2009, Issue No. 2 - page: 72
Category: Technology
Subcategory: Airline Operations

Real-Time Solutions For Real-Time Operations

An informative, robust, real-time and predictive solution enhances an airline�s overall operations as well as its travelers� experience.
2009, Issue No. 2 - page: 78
Category: Technology
Subcategory: Airline Operations

Issue: 2009, Issue No. 1

Japan's Green Machine

Japan Airlines takes myriad sustainable actions to improve its environmental performance.
2009, Issue No. 1 - page: 8
Category: Airline Profile
Subcategory: Japan Airlines

Forward Leap

Air New Zealand's ASPIRE flight from Auckland to California saved approximately 1,174 U.S. gallons of fuel using a Boeing 777-200ER aircraft.
2009, Issue No. 1 - page: 12
Category: Airline Profile
Subcategory: Air New Zealand

A Clear Vision

WestJet Airlines explains how it stays true to its vision.
2009, Issue No. 1 - page: 16
Category: Airline Profile
Subcategory: WestJet Airlines

Connecting The Dots

Delta Air Lines and Northwest Airlines merger has significant impact on some regional carriers.
2009, Issue No. 1 - page: 21
Category: Airline Profile
Subcategory: Delta Air Lines/Northwest Airlines

Aeroflot's Revolution

Aeroflot Russian Airlines reinvents itself through an extensive turnaround initiative.
2009, Issue No. 1 - page: 24
Category: Airline Profile
Subcategory: Aeroflot

Fleet Shuffle

As a result of aircraft delivery delays, carriers around the world are forced to improvise until their new planes arrive.
2009, Issue No. 1 - page: 26
Category: Aircraft
Subcategory: Fleet Strategy

Cutting Up

Airlines' revenue management and pricing teams can offset the ill effects of capacity reductions and maximize their potential benefits.
2009, Issue No. 1 - page: 30
Category: Business Issue
Subcategory: Capacity

The KISS Principle

Low-cost carriers are implementing traditional airline characteristics while network carriers remove some conventional attributes.
2009, Issue No. 1 - page: 33
Category: Business Models
Subcategory: Network Carriers/Low-Cost Carriers

Immense Intelligence

Airlines can determine a successful course, effectively respond to change and measure their success using business intelligence.
2009, Issue No. 1 - page: 36
Category: Business Issue
Subcategory: Business Intelligence

Network Checkup

Airlines can follow basic guidelines to ensure the right markets are served at the right times.
2009, Issue No. 1 - page: 40
Category: Business Issue
Subcategory: Market Strategy

Capital Uplifting

Airlines that need to raise capital in a tight credit environment have three basic options.
2009, Issue No. 1 - page: 44
Category: Business Issue
Subcategory: Capital

Saving The Pie

Choosing the right cooperative agreements helps airlines effectively compete.
2009, Issue No. 1 - page: 47
Category: Business Issue
Subcategory: Alliances

Climate Change

Airlines need to prepare for new European legislation requiring them to report CO2 emissions.
2009, Issue No. 1 - page: 50
Category: Environment
Subcategory: Sustainability

Hedging Your (Jet Fuel) Bets

Many airlines have come out on top after leveraging fuel-hedging opportunities, but those that hedged too far ahead are paying a price.
2009, Issue No. 1 - page: 56
Category: Business Issue
Subcategory: Fuel

Looking Back For Tomorrow

Despite the most significant challenges, some carriers have a natural ability to succeed during tough times.
2009, Issue No. 1 - page: 60
Category: Business Issue
Subcategory: Historical View

The Explorer

Sabre Airline Solutions recently acquired Flight Explorer for its real-time tracking, reporting and display of enroute aircraft capabilities.
2009, Issue No. 1 - page: 64
Category: Business Area
Subcategory: Operations

Sharpening the E-Commerce Edge

The recent acquisition of EB2 gives Sabre Airline Solutions customers a broad range of Web options.
2009, Issue No. 1 - page: 67
Category: Business Area
Subcategory: Web Services

Brainpower

Business intelligence solutions enable airlines to broaden their analysis capabilities to include key performance data into their business strategies.
2009, Issue No. 1 - page: 70
Category: Business Issue
Subcategory: Business Intelligence

Service360?: It's All Around You

Service360°^SM Consistent Practices comprise five service practice areas to ensure airlines receive optimum solutions that drive the performance of their businesses.
2009, Issue No. 1 - page: 72
Category: Business Area
Subcategory: Service Excellence

Issue: 2008, Issue No. 2

Fuel Smart

Through its employee-driven Fuel Smart program, American Airlines gains potential savings of more than US$200 million in fuel expenses and reduces its CO2 emissions by nearly two billion pounds annually.
2008, Issue No. 2 - page: 10
Category: Business Issue
Subcategory: Fuel

Redefining Mexicana

In response to the many new challenges it's faced during the past few years, Mexicana Airlines has made highly strategic changes to its commercial side of the business as well as experienced great success from its low-cost subsidiary.
2008, Issue No. 2 - page: 14
Category: Airline Profile
Subcategory: Mexicana

Leaps And Bounds

A discussion with Vietnam Airlines president and CEO Pham Ngoc Minh about his methods for maintaining a prosperous business and overcoming many of the concerns facing his airline.
2008, Issue No. 2 - page: 18
Category: Airline Profile
Subcategory: Vietnam Airlines

Real Time ... All The Time

Real-time data integration across an airline's respective businesses enables it to more effectively carry out business initiatives that can enhance customer relationships, boost revenue and resource management, and shrink operational costs.
2008, Issue No. 2 - page: 22
Category: Technology
Subcategory: Integration

Every Brand Counts

Branding fares may be a key component to the success of airlines around the world — perhaps even the "ticket" for survival. As airlines face greater competition than ever before, compounded by numerous other uncontrollable external challenges, creative fare branding can help them differentiate their products and services.
2008, Issue No. 2 - page: 26
Category: Business Issue
Subcategory: Fares

The Global MRO Challenge

Globally, every carrier's approach to maintenance, repair and overhaul has a major profitability impact. Successful MRO strategies run the gamut from total outsourcing to developing in-house MRO expertise, then adapting and marketing that expertise as an outsourcing profit center — providing MRO service on other carriers' airframes and components.
2008, Issue No. 2 - page: 28
Category: Business Area
Subcategory: Maintenance

On The Same Wavelength

Integrated systems as well as business processes can enable airlines globally to achieve effectiveness and efficiency throughout their entire range of activity — resulting in significant competitive advantage and enhanced revenue potential.
2008, Issue No. 2 - page: 31
Category: Technology
Subcategory: Integration

Reach For The Stars

Airlines around the world aspire to uphold the utmost quality in the products and services they offer, but when put to the test by London-based Skytrax, only six carriers have achieved the highest level of quality excellence.
2008, Issue No. 2 - page: 34
Category: Customer Focus
Subcategory: Quality

Aircraft Shopping Spree

Aircraft manufacturers have experienced record-breaking orders during the last couple of years, but a decrease in capacity, the need to hold onto operating cash because of fuel costs and production delays with new next-generation aircraft could impact the trend.
2008, Issue No. 2 - page: 40
Category: Aircraft
Subcategory: Aircraft Orders

Air Berlin Enters New Turboprop Era

Innovative low-cost carrier Air Berlin has purchased a number of Bombardier Q400 turboprop aircraft, laying out an alternative strategy to combat higher fuel and other operating costs.
2008, Issue No. 2 - page: 43
Category: Airline Profile
Subcategory: Air Berline

Double-Edge Sword

While the two major aircraft manufactures, Boeing and Airbus, expect to reach projected aircraft orders this year, the orders may be on the lower side of the plane makers' projected scope.
2008, Issue No. 2 - page: 46
Category: Aircraft
Subcategory: Aircraft Orders

Breaking The Mold

A recent multi-million-dollar investment by Sabre Airline Solutions® to its suite of airline passenger systems will help significantly build airline revenues and customer-centric capabilities as well as support a move to a more modern, innovative technology platform.
2008, Issue No. 2 - page: 50
Category: Technology
Subcategory: Passenger Solutions

Environmental Cool Down

A new model computes CO2 emissions with accuracy and consistency to support sustainable travel and tourism.
2008, Issue No. 2 - page: 54
Category: Environment
Subcategory: Sustainability

Customer-Centricity Challenge

When protecting your airline's most valuable asset — customers — it's critical to step back and look at your operation through the eyes of a traveler to ensure your airline remains aligned with customers' needs and expectations.
2008, Issue No. 2 - page: 60
Category: Customer Focus
Subcategory: Customer Relationship Management

Beyond Water Cooler Talk

Airlines and other businesses can leverage virtual community networking opportunities through "cubeless" software, which enables employees to quickly receive answers to some of their most business-critical questions.
2008, Issue No. 2 - page: 62
Category: Technology
Subcategory: Networking

Rapid Return To The Skies

When an airline's schedule is disrupted by bad weather or other unpredictable causes — resulting in irregular operations — avoiding unacceptable additional costs by getting back on schedule as quickly as possible is crucial. Sabre Airline Solutions® offers a complete suite of integrated tools designed specifically for rapid recovery.
2008, Issue No. 2 - page: 66
Category: Business Area
Subcategory: Operations

U.S. Regionals: A New Outlook

Regional airlines are feeling the pain as major carriers reduce flying on 50-seat regional jets. But pending resolution of labor issues, regional airlines in the United States may have new opportunities flying 100-seat RJs.
2008, Issue No. 2 - page: 70
Category: Aircraft
Subcategory: Regional Aircraft

Caribbean Dependency

Travel and tourism is essential to the well being of the Caribbean economy, making up nearly 13 percent of its employment and bringing in annual revenues of US$57 billion.
2008, Issue No. 2 - page: 72
Category: Business Issue
Subcategory: Economy

Issue: 2008, Issue No. 1

Checkmate

Spurred by the open-skies agreement between the United States and the European Union, a new era of global competition is emerging. And just as every chess move reflects a strategic calculation, airlines are scanning a giant trans-Atlantic chessboard, trying to devise the right strategic moves.
2008, Issue No. 1 - page: 8
Category: Regulations
Subcategory: Open Skies

Little Models Take Big Steps

Unique to the traditional merger or airline consolidation seen in recent years are several low-fare carriers that have either acquired their nation's flag carriers or made attempts to do so. Ever-changing processes that are persuading various business models may be at the root of these unusual acquisitions.
2008, Issue No. 1 - page: 14
Category: Business Issue
Subcategory: Consolidation

In Control

System operation control centers are critical to an airline's day of operations, but the most effective, efficient SOC is an integrated one — from the people who work in a centrally located SOC environment to the systems that support them.
2008, Issue No. 1 - page: 18
Category: Business Area
Subcategory: Operations

Blending Models

While the low-cost carrier model has proven quite successful during the past several years, even the purest of LCCs are forced to implement characteristics of network carriers to gain a broader passenger base and expand market reach.
2008, Issue No. 1 - page: 23
Category: Business Models
Subcategory: Low-Cost Carriers

"Green"er Skies

Despite airlines' countless efforts to help "clean up" the skies, they are continually cited for leaving the most damaging affects on the environment.
2008, Issue No. 1 - page: 26
Category: Environment
Subcategory: Sustainability

The Barbarians Are Still At The Gates

Some carriers may continue to be targets of private equity firms as pressure for privatization and consolidation of airlines unfolds this year.
2008, Issue No. 1 - page: 28
Category: Business Issue
Subcategory: Consolidation

Come Rain Or Shine

Rising fuel prices and global economic worries are challenging the low-cost carrier business model differently, depending on the region.
2008, Issue No. 1 - page: 34
Category: Business Issue
Subcategory: Fuel

The Pilot

Midwest Airlines chairman, president and CEO, Tim Hoeksema, shares his philosophy about running a successful airline and having the reputation of "best care in the air."
2008, Issue No. 1 - page: 36
Category: Airline Profile
Subcategory: Midwest Airlines

World's Fastest-Growing Airline

Etihad Airways, because of its short tenure, may not be one of the most seasoned or mature carriers in the industry, but nonetheless, it is certainly the world's fastest-growing airline.
2008, Issue No. 1 - page: 44
Category: Airline Profile
Subcategory: Etihad Airways

Alaska Airlines' Staying Power

Alaska Airlines has served its loyal passenger constituency for more than 75 years, and the airline that's distinguished itself as an industry leader is bound to be around at least 75 more innovative and productive years.
2008, Issue No. 1 - page: 50
Category: Airline Profile
Subcategory: Alaska Airlines

Balancing Act

Southwest Airlines abandons its one-size-fits-all approach by offering a number of new features including check-in and boarding processes, gate improvements, frequent flyer enhancements and in-flight amenities designed to heighten its customers' experience.
2008, Issue No. 1 - page: 53
Category: Airline Profile
Subcategory: Southwest Airlines

Virgin American's Passionate Start

Virgin America has entered the U.S. domestic-airline picture with plenty of enthusiasm as well as innovative technology — making for an impressive start to what could turn out to be a long, successful and highly influential business run.
2008, Issue No. 1 - page: 56
Category: Airline Profile
Subcategory: Virgin America

Customers Come First

Combining the best people with the most powerful information technology, processes and customer data, airlines can transform themselves into true customer-centric businesses.
2008, Issue No. 1 - page: 62
Category: Customer Focus
Subcategory: Customer Relationship Management

Delta Meets "Change"

Social media opens several lines of communication between Delta Air Lines and its customers. It's a significant part of the airline's "Change" campaign, designed to hear the voice of customers and find ways to enhance their travel experience.
2008, Issue No. 1 - page: 65
Category: Airline Profile
Subcategory: Delta Air Lines

What Customers Want

With an enhanced focus toward customer loyalty, airlines are investing in advanced analytics to gain insights into customer behaviors and preferences, which will significantly impact carriers' revenue management and inventory control processes as well as boost the bottom line.
2008, Issue No. 1 - page: 68
Category: Customer Focus
Subcategory: Customer Relationship Management

Great Minds Think Alike

Airlines can take a "customer community" approach — using emerging technology — to collaborate and help develop the exact solutions and services they need to thrive.
2008, Issue No. 1 - page: 73
Category: Customer Focus
Subcategory: Customer Community

The Highest Peak

The most innovative and creative resources of Sabre Airline Solutions® are brought together in Project Denali — designing and developing the industry's foremost movement-control software.
2008, Issue No. 1 - page: 76
Category: Business Area
Subcategory: Operations

Raising Revenues

Tightly integrated, next-generation revenue management technology produces optimal results for less-restricted pricing structures found in non-traditional, hybrid airline models.
2008, Issue No. 1 - page: 80
Category: Technology
Subcategory: Integration

Prime Partners

Partnering with the right solutions provider presents a long-term business relationship that should be built on common goals and a command for service excellence.
2008, Issue No. 1 - page: 82
Category: Technology
Subcategory: IT Partner

Best Of Both Worlds

An airline's computing systems must provide high performance, reliability and the flexibility to change with today's business needs. The most efficient way for carriers to accomplish all three is through a hybrid solution that shares the strengths of both specialized processing and general computing.
2008, Issue No. 1 - page: 85
Category: Technology
Subcategory: Hybrid Technology Model

The Test Of Time

On-time performance has been a growing issue for the global aviation industry during the past few years, and Chinese carriers are no exception to the late arrivals due to numerous flight delays.
2008, Issue No. 1 - page: 88
Category: Business Area
Subcategory: Operations

Faster, Smaller, Cheaper

Very light jets, or air taxis as they are commonly referred to, are making a seemingly strong debut that could be of concern to airlines serving business travelers.
2008, Issue No. 1 - page: 91
Category: Aircraft
Subcategory: Very Light Jets

Mexico's Major Modifications

During the past few years, Mexico's air transportation industry has undergone significant changes involving privatization of its major carriers — a situation that has ushered in a boldly renewed competitive environment along with a number of new low-cost carriers.
2008, Issue No. 1 - page: 94
Category: Regional
Subcategory: Latin America

Bursting At The Seams

With an airspace system that for decades has been overcrowded yet inefficient, the U.S. Federal Aviation Administration is finally implementing new technology and processes to support the country's phenomenal airline industry growth rate as well as reduce flight delays and make the skies safer.
2008, Issue No. 1 - page: 97
Category: Technology
Subcategory: Air Traffic Control

Middle East On The Rise

With well over 600 new aircraft orders at the Dubai Air Show, double-digit annual traffic growth and a number of new airports planned, the Middle East is exceeding all airline industry expectations — although various factors could influence sustainability of medium- and long-term growth.
2008, Issue No. 1 - page: 99
Category: Regional
Subcategory: Europe/Middle East/Africa

Issue: 2007, Issue No. 2

One Size Fits All

Whether it's configured to seat 490 passengers or more than 800, the new Airbus A380 has arrived and airlines that plan to operate it are making preparations to work it into their fleet mix.
2007, Issue No. 2 - page: 8
Category: Aircraft
Subcategory: Next Generation

Dreamliner Set For Takeoff

Some people may have thought Boeing's best years as an aircraft trendsetter were long gone — but those people may have to think again.
2007, Issue No. 2 - page: 12
Category: Aircraft
Subcategory: Next Generation

Sport Tourism Soars

Sporting events such as the Olympic Games and World Cup tournaments can drive significant revenue for the travel and tourism industries.
2007, Issue No. 2 - page: 16
Category: Regional
Subcategory: Asia/Pacific

Analyze This

Competitive intelligence, robust tools and knowledgeable analysts are three necessary components successful airlines should use in effective decision making.
2007, Issue No. 2 - page: 18
Category: Technology
Subcategory: Decision Support

Bouncing Back

While airlines can't control most delays caused by irregular operations, they can certainly recover with minimized impact using the right people, processes and technology.
2007, Issue No. 2 - page: 21
Category: Business Area
Subcategory: Operations

The Big Three: Saving Money, Making Money and Keeping Customers

Strategic marketing, advanced technology, superior processes and world-class service enable airlines to concurrently cut costs, generate revenue and retain customers.
2007, Issue No. 2 - page: 23
Category: Consulting
Subcategory: Strategy

Low Cost For The Long Haul

Low-cost carries have transformed the original model by adding ancillary sales and full-service amenities, but can they really make a profit on long-haul flights?
2007, Issue No. 2 - page: 27
Category: Business Models
Subcategory: Low-Cost Carriers

Who's Cheating You?

An increase in fraud, especially through credit card use, is costing airlines millions of dollars each year, but the right technology can help control fraudulent activity.
2007, Issue No. 2 - page: 30
Category: Business Issue
Subcategory: Fraud

Passenger Bill Of Rights

While regulatory bodies call for strict laws to protect passengers impacted by flight delays, the laws need to be clear, concise and fair to both airlines and their customers.
2007, Issue No. 2 - page: 32
Category: Regulations
Subcategory: Government Regulations

Growing Like Wildfire

Many of the world's countries, such as China, India, Indonesia and Russia, are experiencing rapid growth that is boosting the economy in these once-stagnant markets.
2007, Issue No. 2 - page: 36
Category: Regional
Subcategory: Asia/Pacific

In Sync

Airlines that leverage integration in the areas of technology, processes and service experience lower operational and technological costs as well as boost revenue and customer loyalty.
2007, Issue No. 2 - page: 39
Category: Technology
Subcategory: Integration

The Power Of Partnering

A discussion with Arab Air Carriers Organization Secretary General Abdul Wahab Teffaha about the AACO's role in the air transport industry.
2007, Issue No. 2 - page: 42
Category: Airline Profile
Subcategory: Arab Air Carriers Organization

Singapore Airlines: A True Pioneer

For Singapore Airlines, introducing the Airbus A380 super jumbo jet into its fleet and making aviation history was a smooth ride because of its upfront preparations.
2007, Issue No. 2 - page: 46
Category: Airline Profile
Subcategory: Singapore Airlines

It's Not Business Class, It's Eos Class

Eos Airlines pampers its guests with spacious "suites," exceptional in-flight service and no crowds as part of its best-in-class operation.
2007, Issue No. 2 - page: 49
Category: Airline Profile
Subcategory: Eos Airlines

Recipe For A Merger

Despite the many obstacles accompanying airline mergers and acquisitions, carriers that rise up to the challenge often remain the industry's top players.
2007, Issue No. 2 - page: 54
Category: Business Issue
Subcategory: Consolidation

To The Core

While some carriers are merging and/or expanding their businesses, others, such as SAS, are selling parts of their organizations and getting back to their core competency of running a passenger airline.
2007, Issue No. 2 - page: 59
Category: Business Issue
Subcategory: Consolidation

Boom And Bust

A number of private-equity companies are taking an interest in airline ownership to help make the sometimes-struggling carriers better as well as boost the value of what they own.
2007, Issue No. 2 - page: 61
Category: Business Issue
Subcategory: Consolidation

A Bold GOL

In one of its patented straightforward business moves, GOL Airlines assumes ownership of Brazilian rival Varig — generating lively discussion throughout the global airline industry.
2007, Issue No. 2 - page: 63
Category: Airline Profile
Subcategory: GOL Airlines

Maximizing Manpower

An effective resource plan and the right tools to support it enable airlines to smoothly introduce new aircraft types into their fleet mix.
2007, Issue No. 2 - page: 66
Category: Aircraft
Subcategory: Fleet Strategy

The Focal Point

Using an application service provider delivery method enables airlines to focus on their core business while having the technological backing necessary to optimally run their airline.
2007, Issue No. 2 - page: 68
Category: Technology
Subcategory: Application Service Provider

Conquering Chaos

Robust decision-support tools can help airlines quickly recover from unexpected schedule disruptions, keeping passengers satisfied rather than frustrated and disgruntled.
2007, Issue No. 2 - page: 70
Category: Business Area
Subcategory: Operations

Virtually There

With the flux of passengers using wireless technology and mobile devises, airlines should leverage technology to make sure their customers receive up-to-date, real-time flight information.
2007, Issue No. 2 - page: 73
Category: Technology
Subcategory: Wireless Technology

Fast Track

High-speed train lines, because of their ability to competitively serve the same routes as some carriers, have had a substantial impact on Europe's airlines.
2007, Issue No. 2 - page: 74
Category: Business Issue
Subcategory: Competition -- Rail

Musical Chairs

Next-generation regional carriers have advanced from once-junior operators to prominent forces within the U.S. air transport industry.
2007, Issue No. 2 - page: 79
Category: Business Models
Subcategory: Regional Carriers

Countdown To Beijing

Beijing's travel and transportation industries, including airlines, airports, hotels, ground services and government agencies, are gearing up for next year's Olympic Games.
2007, Issue No. 2 - page: 82
Category: Regional
Subcategory: Asia/Pacific

Opening The Skies

The recent open-skies agreement between Europe and the United States will give carriers more trans-Atlantic flying freedom and travelers more choices at better fares.
2007, Issue No. 2 - page: 86
Category: Regulations
Subcategory: Open Skies

Disaster Recovery

The Sabre Holdings® company enhances its disaster recovery program using the Cherokee Data Center — the only tier-4 facility available to the travel and transportation industries.
2007, Issue No. 2 - page: 90
Category: Technology
Subcategory: Disaster Recovery

Going Private

After being purchased by two dominant investment firms, the Sabre Holdings® company can focus more closely on its long-term goals of providing state-of-the-art technology solutions to its customers without the severe pressures of a publicly traded company.
2007, Issue No. 2 - page: 91
Category: Technology
Subcategory: Sabre Holdings

Issue: 2007, Issue No. 1

Propped Up

Changing economics have led to a rebirth of turboprop operations at several airlines around the world.
2007, Issue No. 1 - page: 6
Category: Aircraft
Subcategory: Turboprops

Unlocking Hidden Revenues

By implementing effective processes and taking advantage of robust technology, airlines can capitalize on additional revenue generated by group traffic.
2007, Issue No. 1 - page: 9
Category: Business Issue
Subcategory: Revenue Generation

The "X" Factor

More carriers are taking an "X" factor approach to generate additional revenue, but could such initiatives negatively impact customer loyalty and satisfaction?
2007, Issue No. 1 - page: 14
Category: Business Issue
Subcategory: Revenue Generation

Drive For Robustness: From Optimization To Simplicity

Recent advances in computer resources and modeling techniques offer the possibility for airlines to soon pursue concepts of robust and hybrid airline schedule planning.
2007, Issue No. 1 - page: 17
Category: Business Area
Subcategory: Schedule Planning

Winning Customer Relationships

Through an effective customer relationship management program, airlines can provide the highest levels of service and retain their most valued passengers.
2007, Issue No. 1 - page: 20
Category: Customer Focus
Subcategory: Customer Relationship Management

Traveler Of The Future

New technologies significantly enhance the travel experience.
2007, Issue No. 1 - page: 25
Category: Technology
Subcategory: Customer Experience

Excess Baggage

External factors can have a dramatic impact on airline operations such as the tightened security measures resulting from the foiled terrorist plot to blow up trans-Atlantic airlines in August 2006.
2007, Issue No. 1 - page: 28
Category: Business Area
Subcategory: Operations

Jet Stream

CEO Wolfgang Prock-Schauer discusses how Jet Airways has achieved significant success in a short time.
2007, Issue No. 1 - page: 30
Category: Airline Profile
Subcategory: Jet Airways

A Streamlined Approach To Managing Staff

Through the use of advanced resource management technology, WestJet, Canada's second-largest carrier, has achieved cost savings of more than US$5 million a year.
2007, Issue No. 1 - page: 36
Category: Business Issue
Subcategory: Cost Reduction

Delta's Turn

After declaring bankruptcy in late 2005, Delta Air Lines has undergone a complete facelift that has it succeeding in new markets and on the road to profitability.
2007, Issue No. 1 - page: 40
Category: Airline Profile
Subcategory: Delta Air Lines

Hub Of Russia

KD Avia's ambitious growth plans include building the first true hub in Russia.
2007, Issue No. 1 - page: 43
Category: Airline Profile
Subcategory: KD Avia

Yemenia U-Turn

After thoroughly evaluating its operations, Yemen's national carrier institutes a turnaround plan to boost profitability.
2007, Issue No. 1 - page: 46
Category: Airline Profile
Subcategory: Yemenia

A New Aeroflot

Aeroflot identifies several key objectives to help it remain an industry leader.
2007, Issue No. 1 - page: 50
Category: Airline Profile
Subcategory: Aeroflot

King Of Good Times

Kingfisher Airlines, India's fastest-growing carrier, relies on a strong technology platform to help it offer unparalleled guest services.
2007, Issue No. 1 - page: 53
Category: Airline Profile
Subcategory: Kingfisher Airlines

Reconnecting With Business Travelers

After pursuing a direct distribution strategy, JetBlue reestablished participation in the four major global distribution systems to reach corporate travelers and boost its average fare.
2007, Issue No. 1 - page: 56
Category: Airline Profile
Subcategory: JetBlue

Burning Fuel

Facing the industry's highest fuel prices, airlines around the world have made it a priority to identify tactics and strategies to offset the additional costs.
2007, Issue No. 1 - page: 62
Category: Business Issue
Subcategory: Fuel

Saving Fuel

Given the high cost of oil, there are many things airlines can do to minimize their fuel use.
2007, Issue No. 1 - page: 64
Category: Business Issue
Subcategory: Fuel

The Cost Of Fuel

Airlines are taking a number of steps to cope with the high price of jet fuel.
2007, Issue No. 1 - page: 67
Category: Business Issue
Subcategory: Fuel

Stretching The Tank

With the cost of fuel at record highs, airlines can take several steps — such as more effective flight planning, reducing aircraft weight and modifying ground procedures — to help mitigate the impact.
2007, Issue No. 1 - page: 68
Category: Business Issue
Subcategory: Fuel

Taking It Online

By partnering with Travelocity® airlines can take advantage of a number of online opportunities that can tactically and strategically position them to increase online sales via better travel-related merchandising — either with enhanced non-air product distribution on their own Web sites or broadened distribution through the Travelocity leisure site (www.travelocity.com).
2007, Issue No. 1 - page: 70
Category: Technology
Subcategory: Web Services

Right Offer, Right Person, Right Time

Through the use of behavioral targeting tools, airlines can better use travel agents to reach potential customers through specific, targeted messages.
2007, Issue No. 1 - page: 72
Category: Technology
Subcategory: Travel Agencies

"Cache"ing Out

The new generation of availability for the Sabre® global distribution system, which was recently deployed by Continental Airlines, provides accurate availability responses in a high-volume transaction processing environment, thereby reducing lost demand and improving customer goodwill thorough Sabre Connected^sm points of sale.
2007, Issue No. 1 - page: 74
Category: Technology
Subcategory: Global Distribution System

Off The Mainframe

North American carriers, looking for cost-effective ways to manage key areas such as crew, maintenance and planning and scheduling, are more and more relying on the benefits of solutions built on open systems technology.
2007, Issue No. 1 - page: 76
Category: Technology
Subcategory: Open-Systems

Scoring A GOL

In little more than five years, Brazil-based GOL progressed from a start-up carrier with a basic philosophy and few assets to one of the leading carriers in South America.
2007, Issue No. 1 - page: 78
Category: Airline Profile
Subcategory: GOL Airlines

One Stop

A single IT provider promotes software integration, streamlined training and improved productivity.
2007, Issue No. 1 - page: 80
Category: Technology
Subcategory: IT Partner

Legendary Quality

The highest levels of quality guarantee customer satisfaction and repeat business.
2007, Issue No. 1 - page: 82
Category: Customer Focus
Subcategory: Customer Satisfaction

Issue: 2006, Issue No. 2

Red Tape

Progress toward a more global industry has been affected by government regulations and other barriers.
2006, Issue No. 2 - page: 6
Category: Regulations
Subcategory: Government Regulations

The Unwritten Chapter

Several factors must be considered as Europe looks to deregulate the computer reservations system industry.
2006, Issue No. 2 - page: 10
Category: Regulations
Subcategory: Government Regulations

The Route To Liberalization

Alliances provide an alternative to cross-border airline ownership that could set the stage for more open skies in the future.
2006, Issue No. 2 - page: 16
Category: Business Issue
Subcategory: Alliances

Pushing The Boundaries

Has the reality of a deregulated European market met the expectations?
2006, Issue No. 2 - page: 18
Category: Regulations
Subcategory: Government Regulations

Working In A Low-Fare Environment

Low-cost airlines have caused traditional carriers to change their revenue management practices and procedures.
2006, Issue No. 2 - page: 22
Category: Business Area
Subcategory: Revenue Management

Globalization: Fact And Fiction

Globalization in airline information technology will benefit carriers through development of software that is less expensive to own and operate.
2006, Issue No. 2 - page: 25
Category: Technology
Subcategory: Globalization

Buying Spree

Global liberalization has fueled an increase in the demand for travel.
2006, Issue No. 2 - page: 28
Category: Regulations
Subcategory: Liberalization

Communications: A Necessary Exchange

Communications play a vital role in developing partnerships around the world.
2006, Issue No. 2 - page: 32
Category: Business Issue
Subcategory: Alliances

Going Global

Global expansion can create new challenges for airlines that must attract new customers.
2006, Issue No. 2 - page: 34
Category: Business Issue
Subcategory: Expansion

Shaping Up

World scheduled airline passenger revenues have increased for the past three years and look to continue.
2006, Issue No. 2 - page: 36
Category: Business Issue
Subcategory: Revenue Generation

The Global Advocate

IATA Director General and CEO Giovanni Bisignani discusses his views on greater liberalization of the air transport industry.
2006, Issue No. 2 - page: 38
Category: Airline Profile
Subcategory: IATA

Livin' La Vida Buena

Top Latin American carriers are luring passengers from buses to airplanes.
2006, Issue No. 2 - page: 42
Category: Regional
Subcategory: Latin America

No Borders

Roberto Kriete, chairman and CEO of Grupo TACA, discusses how his airline has expanded throughout Latin America.
2006, Issue No. 2 - page: 46
Category: Airline Profile
Subcategory: Grupo TACA

All Thai'd Up

AirAsia continues expanding despite challenges related to its cross-border ownership of its Thai-based subsidiary.
2006, Issue No. 2 - page: 50
Category: Airline Profile
Subcategory: AirAsia

Less Shopping, More Booking

New shopping and pricing functionality helps airline maximize e-commerce.
2006, Issue No. 2 - page: 52
Category: Business Issue
Subcategory: Fares

Turning Profit

Asia/Pacific airlines are growing numbers of passengers, amount of freight and overall revenues despite high fuel costs.
2006, Issue No. 2 - page: 56
Category: Regional
Subcategory: Asia/Pacific

Bridging The Gap

Kingfisher Airlines has deployed innovative solutions to work with global distribution systems.
2006, Issue No. 2 - page: 58
Category: Airline Profile
Subcategory: Kingfisher Airlines

Going Green?

Efforts to cap the emission of greenhouse gases will have an impact on Europe's aviation industry.
2006, Issue No. 2 - page: 60
Category: Environment
Subcategory: Sustainability

Revving Up Cargo

U.S.-based airlines are discovering that revenue management techniques can help boost performance of cargo operations.
2006, Issue No. 2 - page: 64
Category: Business Area
Subcategory: Revenue Management

At Your Service

Carriers will increasingly need interoperable technology in an increasingly global industry.
2006, Issue No. 2 - page: 66
Category: Technology
Subcategory: Open-Source Software

From Distribution To Merchandizing

More airlines are realizing the benefits of the high-yield GDS channel.
2006, Issue No. 2 - page: 70
Category: Business Area
Subcategory: Distribution

Talking Technology

New technology helps airlines accomplish large-scale schedule changes.
2006, Issue No. 2 - page: 74
Category: Technology
Subcategory: Planning And Scheduling

Issue: 2006, Issue No. 1

Distribution In India: Anyone's Game

A heightened interest for air travel presents new challenges and opportunities for India's travel distribution suppliers.
2006, Issue No. 1 - page: 6
Category: Business Area
Subcategory: Distribution

India Traffic On The Rise

Several factors, including global outsourcing, expatriate travel and the growing local economy are creating a boom in travel to and from India.
2006, Issue No. 1 - page: 8
Category: Regional
Subcategory: Asia/Pacific

Low-Cost Carriers Gain Altitude

While low-cost carriers have left a considerable imprint on India's aviation industry in recent years, some debate whether or not more entrants will lead to consolidation in the long term.
2006, Issue No. 1 - page: 11
Category: Business Issue
Subcategory: Consolidation

Measuring Revenue Management Performance

Airlines can get the most from their revenue management program by ensuring it is implemented effectively and processes are in place to validate its performance.
2006, Issue No. 1 - page: 14
Category: Business Area
Subcategory: Revenue Management

Seeking Gold

Relaxed government regulations have opened countless opportunities for India's air transport industry.
2006, Issue No. 1 - page: 20
Category: Regulations
Subcategory: Government Regulations

The In Place To Outsource

India's tremendous growth in air travel, liberalized government policies, and significant regional demand for aviation products and services has some of the world's most prominent companies and airlines outsourcing to India.
2006, Issue No. 1 - page: 23
Category: Business Issue
Subcategory: Outsourcing

Open For Business

Relaxed regulations in India open opportunities for the region's airlines to expand their reach through alliances and partnerships.
2006, Issue No. 1 - page: 26
Category: Business Issue
Subcategory: Alliances

On Track

Despite the emergence of low-cost airlines in India, Indian Railways' passenger traffic and earnings continue to rise, making rail a strong competitor to the air transport industry.
2006, Issue No. 1 - page: 29
Category: Business Issue
Subcategory: Competition -- Rail

The Complete Package: India's Cargo Industry

With 60 percent of India's cargo handled through ground transportation, air freight companies are poised to take a greater slice of the country's cargo market.
2006, Issue No. 1 - page: 31
Category: Business Area
Subcategory: Cargo

Powers To Be

The two emerging nations of China and India are drawing much attention for their potential to become economic powerhouses.
2006, Issue No. 1 - page: 35
Category: Business Issue
Subcategory: Economy

Making It Simple

Bryan Wilson, project director for the International Air Transport Association's 100 percent electronic ticketing initiative, discusses the process on reaching the 2007 goal.
2006, Issue No. 1 - page: 38
Category: Business Area
Subcategory: Electronic Ticketing

Preparing For Takeoff: India's Aviation Infrastructure

India's significantly improving economy and rapidly growing air transport industry have the country's government focusing on overhauling its airports' infrastructure.
2006, Issue No. 1 - page: 40
Category: Technology
Subcategory: Infrastructure

Blue Skies

IndiGo, one of the newest low-cost carriers in India, is set to take advantage of the increasingly liberalized air transport market.
2006, Issue No. 1 - page: 42
Category: Airline Profile
Subcategory: IndiGo

Full Recovery

Through the use of integrated, advanced decision-support systems, Jet Airways can quickly and effectively overcome unexpected schedule disruptions.
2006, Issue No. 1 - page: 44
Category: Technology
Subcategory: Integration

Open Skies Opens Challenges

Liberalization in India's air transport industry has caused the country's two traditional carriers to adapt to a new environment.
2006, Issue No. 1 - page: 46
Category: Regulations
Subcategory: Liberalization

Take It Online

An increase in online air travel bookings in India has created a need for robust Web-based capabilities.
2006, Issue No. 1 - page: 50
Category: Technology
Subcategory: Web Services

Just Checkin' In

Congestion in India's airports as a result of the substantial rise in air traffic can be streamlined through effective self-serve check-in technology.
2006, Issue No. 1 - page: 52
Category: Technology
Subcategory: Passenger Solutions

Car"go" To India

As cargo operators in and out of India experience a growth spurt, advanced technology will play a key role in ensuring continued success.
2006, Issue No. 1 - page: 54
Category: Business Area
Subcategory: Cargo

Rapid Reaccommodation: Attaining Higher Levels Of Customer Service

Advanced technology, such as Sabre Reaccommodation Manager, helps airlines quickly respond to flight cancellations and delays by efficiently rebooking customers on alternate flights.
2006, Issue No. 1 - page: 56
Category: Business Area
Subcategory: Operations

The Right Fix

One of India's most prominent software companies, Ramco Systems Corp., is taking the lead in providing maintenance, repair and overhaul solutions to carriers in India and around the world.
2006, Issue No. 1 - page: 58
Category: Business Area
Subcategory: Maintenance

Opening The Door

By seeing the potential of the India market, Perot Systems helped launch an economic surge that is benefiting the country's airlines.
2006, Issue No. 1 - page: 60
Category: Business Issue
Subcategory: Economy

A Game-Winning Strategy

Ethiopian Airlines is at the top of its game in Africa's air travel market.
2006, Issue No. 1 - page: 62
Category: Airline Profile
Subcategory: Ethiopian Airlines

Remote Access

Four Canada-based airlines provide service to some of the country's most remote towns, filling a need for travelers who would otherwise have little or no travel options.
2006, Issue No. 1 - page: 65
Category: Regional
Subcategory: North America

From Planning Through Execution

Successful airlines are able to market their service, sell tickets, serve customers and operate efficiently. The Sabre Airline Solutions business has tools designed to help airlines achieve each of these strategic goals.
2006, Issue No. 1 - page: 68
Category: Technology
Subcategory: Market, Sell, Serve And Operate

Talking Technology

Through the use of choice modeling, the latest in revenue management technology, historical average demand assumptions are becoming a thing of the past. New choice-based demand forecasts will enable airlines to quickly identify when they are under or over priced in comparison to their competition.
2006, Issue No. 1 - page: 70
Category: Business Area
Subcategory: Revenue Management

Following The Sun

The Sabre Holdings® business offices in India enables its three businesses to connect with local customers.
2006, Issue No. 1 - page: 74
Category: Technology
Subcategory: Sabre Holdings

From Distribution To Merchandizing

Many innovative carriers in the India marketplace are looking beyond traditional ticket sales to generate additional revenue.
2006, Issue No. 1 - page: 76
Category: Business Issue
Subcategory: Revenue Generation

Issue: 2005, Issue No. 2

Airport Facelifts

Airports around the world are making modifications to runways, terminals, lounges, hangars and other facilities to meet the changing needs of their airline customers.
2005, Issue No. 2 - page: 6
Category: Customer Focus
Subcategory: Airport Modifications

Choosing A Model

Today, a successful airline can take many different forms, but there are many factors to consider when choosing the right business model.
2005, Issue No. 2 - page: 9
Category: Business Models
Subcategory: Right Business Model

Crossing The Border

True global consolidation of the airline industry is hindered by current governmental policies that limit cross-border ownership, but pressure to change such regulations could lead to an industry transformation.
2005, Issue No. 2 - page: 15
Category: Business Issue
Subcategory: Consolidation

"Fare"ly Simple

Many traditional network carriers are implementing various fare simplification practices to combat the increasing impacts of low-cost competition.
2005, Issue No. 2 - page: 19
Category: Business Issue
Subcategory: Fares

Inflammatory Fuel

Disciplined measures to conserve fuel are mandatory in an era where sharply escalating prices continue to spiral upward.
2005, Issue No. 2 - page: 22
Category: Business Issue
Subcategory: Fuel

Just The (e) Ticket

IATA's mandate that its members conduct 40 percent of their ticketing electronically by the end of the year and 100 percent by 2007 will require airlines to further modify their operations.
2005, Issue No. 2 - page: 25
Category: Business Area
Subcategory: Electronic Ticketing

Reduced Fleets, Raised Revenue

Many traditional airlines are re-fleeting to gain the operating efficiencies of fewer aircraft types and effectively compete in markets served by their low-cost counterparts.
2005, Issue No. 2 - page: 28
Category: Aircraft
Subcategory: Fleet Strategy

T5: The Gateway To British Airways' Future

British Airways' new Terminal 5 will help transform operations at the airline's London Heathrow hub, benefiting the airline as well as its passengers by providing more efficient facilities.
2005, Issue No. 2 - page: 31
Category: Airline Profile
Subcategory: British Airways

Gulf's Onboard With Top In-Flight Service

Gulf Air's unique approach to in-flight service has earned the airline top catering awards for two consecutive years.
2005, Issue No. 2 - page: 33
Category: Airline Profile
Subcategory: Gulf Air

Back To The Future

SAS has restructured itself to be more flexible and compete effectively in its home markets.
2005, Issue No. 2 - page: 36
Category: Airline Profile
Subcategory: SAS

Jet Airways: From Domestic To International

After strict government regulations forbidding India's privately owned carriers to serve international routes were lifted, Jet Airways swiftly became a successful international airline.
2005, Issue No. 2 - page: 42
Category: Airline Profile
Subcategory: Jet Airways

The Transformer

CEO Douglas Parker discusses how the new US Airways has remade itself into a carrier better positioned for long-term success.
2005, Issue No. 2 - page: 44
Category: Airline Profile
Subcategory: US Airways

ASPire To Leading Technology

Airlines around the world are taking advantage of the benefits of an applications service provider model to access vital decision-support technology at a fraction of the cost of an onsite installation.
2005, Issue No. 2 - page: 48
Category: Technology
Subcategory: Application Service Provider

Catering To The Bottom Line

Airlines exploit sophisticated technology to heighten in-flight service while driving down costs and increasing revenues.
2005, Issue No. 2 - page: 52
Category: Technology
Subcategory: In-Flight Service

Forecasting the (Revenue) Future

Airlines can forecast revenues with considerable accuracy to help make timely corrective marketing actions and enhance cash management.
2005, Issue No. 2 - page: 54
Category: Business Issue
Subcategory: Revenue Forecasting

African Safari: Continent's Carriers On The Hunt For New Opportunities

Many Africa-based airlines are modifying their operations to leverage the continent's growth potential.
2005, Issue No. 2 - page: 56
Category: Regional
Subcategory: Europe/Middle East/Africa

Latin Beat

The low-cost/hybrid carrier model has begun to take root in Latin America, forever changing the region's industry.
2005, Issue No. 2 - page: 59
Category: Business Models
Subcategory: Low-Cost Carrier/Hybrid

Small Companies, Big Business

By developing a relationship with small and medium businesses, Delta Air Lines has tapped into a valuable growth market, providing an additional revenue stream.
2005, Issue No. 2 - page: 62
Category: Airline Profile
Subcategory: Delta Air Lines

Talking Technology

Through fleet assignment models that incorporate station purity — limiting the number of fleets that serve each station — airlines can better address crew, maintenance and operational issues.
2005, Issue No. 2 - page: 64
Category: Aircraft
Subcategory: Fleet Strategy

Supplier Connection

Sabre Holdings® Web services brought the power of open standards to front-end connectivity in 2004. Now Sabre Holdings® has developed similar new technology to improve the ability for travel suppliers, such as airlines, to distribute their content.
2005, Issue No. 2 - page: 67
Category: Business Area
Subcategory: Distribution

Looks Good, Works Well

Taking a user-centric approach and applying a set of standard design principles ensures the development of innovative, highly usable software applications.
2005, Issue No. 2 - page: 69
Category: Technology
Subcategory: Graphical User Interfaces

Issue: 2005, Issue No. 1

Unblocked

Airlines in Central and Eastern Europe face several challenges such as the expansion of low-cost carriers and currency corrosion that have many of them rethinking their business strategies.
2005, Issue No. 1 - page: 0
Category: Regional
Subcategory: Europe/Middle East/Africa

On Schedule To Maintain Revenue

By using technology to assist with network planning, an airline can better understand its customers' preferences and competitors' responses leading to a more lucrative network.
2005, Issue No. 1 - page: 10
Category: Technology
Subcategory: Planning And Scheduling

Customer Connection

Through a strategic customer relationship management program, airlines can stretch well beyond the bounds of a frequent flyer program to obtain and retain customers.
2005, Issue No. 1 - page: 16
Category: Customer Focus
Subcategory: Customer Relationship Management

Reigning In The Fleet

By using close-in re-fleeting techniques Lufthansa German Airlines has been able to realize monthly benefits of up to €5 million.
2005, Issue No. 1 - page: 22
Category: Airline Profile
Subcategory: Lufthansa German Airlines

Power Of Converging Data

Multiple data sources such as MIDT, QSI and TCN can give airlines the insight they need to make more profitable marketing decisions.
2005, Issue No. 1 - page: 26
Category: Business Issue
Subcategory: Data Sources

Revenue Realization: Protecting Revenue

A comprehensive realization plan can help airlines maximize opportunities to retain their rightful revenue.
2005, Issue No. 1 - page: 29
Category: Business Area
Subcategory: Revenue Management

Unleashing Revenue Management

Although the practice of revenue management has been around for several years, there are still opportunities for airlines to further refine the process.
2005, Issue No. 1 - page: 32
Category: Business Area
Subcategory: Revenue Management

Stop The Leak

By more closely coordinating their departments, airlines can recover substantial amounts of revenue lost each year to leakage.
2005, Issue No. 1 - page: 35
Category: Business Area
Subcategory: Revenue Management

Turning The Corner

For many airlines, a complete turnaround is required to return to profitability and reclaim long-term status.
2005, Issue No. 1 - page: 37
Category: Consulting
Subcategory: Turnaround

Under Control

Airlines lose revenue every year through non-ticketed segments. Eliminating these can not only help save money but also open up opportunities for additional income.
2005, Issue No. 1 - page: 41
Category: Business Area
Subcategory: Revenue Management

From Distribution To Merchandizing

With deregulation of the global distribution systems, a travel retailing revolution has begun that will reshape the airline industry.
2005, Issue No. 1 - page: 43
Category: Business Area
Subcategory: Distribution

A Package Deal

Despite its highly volatile, seasonal and directional nature combined with the fact that it shifts with the ebb and flow of the world's economy, Cathay Pacific Airways' cargo business still manages to produce healthy revenues.
2005, Issue No. 1 - page: 45
Category: Airline Profile
Subcategory: Cathay Pacific Airways

Under One Roof

China Eastern's new airline operations center enables it to rapidly respond to costly disruptions such as mechanical problems or weather-related delays.
2005, Issue No. 1 - page: 50
Category: Airline Profile
Subcategory: China Eastern

Strictly Business

Two of Europe's prominent airlines have tapped into a new revenue stream by offering business-class-only services on their long-haul flights between Europe and the United States.
2005, Issue No. 1 - page: 52
Category: Business Issue
Subcategory: Revenue Generation

Luck Of The Irish?

Ryanair sees profits grow with increased ancillary sales.
2005, Issue No. 1 - page: 56
Category: Airline Profile
Subcategory: Ryanair

In The Black

AirTran Airways Chairman and CEO Joe Leonard discusses how his airline has become one of the most successful carriers in the industry.
2005, Issue No. 1 - page: 59
Category: Airline Profile
Subcategory: AirTran Airways

Revenue Integrity: A Growing Necessity

An effective revenue integrity program highlighted by essential automated tools and reliable internal business processes can help airlines achieve substantial revenue growth.
2005, Issue No. 1 - page: 67
Category: Business Issue
Subcategory: Revenue Generation

A Fare Reaction

A methodical fares management strategy supported by state-of-the-art technology provides the perfect balance to effectively predict and react to competitors' fare actions.
2005, Issue No. 1 - page: 69
Category: Business Issue
Subcategory: Fares

Time Is Money

Time-saving services such as express check in helps airlines increase customer satisfaction and revenues.
2005, Issue No. 1 - page: 71
Category: Customer Focus
Subcategory: Customer Satisfaction

Bringing Up The Top Line

By utilizing integrated inventory control and revenue management solutions, airlines stand to boost annual revenues up to 8 percent.
2005, Issue No. 1 - page: 73
Category: Technology
Subcategory: Integration

Frontier Days

Frontier Airlines, one of the new generations of airlines that is helping change the airline industry, has experienced tremendous success during the past decade. With the help of key partners, the airline has also positioned itself to excel in the future.
2005, Issue No. 1 - page: 76
Category: Airline Profile
Subcategory: Frontier Airlines

Aligning The Pieces

A comprehensive 11-month effort by US Airways and its vendors helped the airline successfully join the Star Alliance.
2005, Issue No. 1 - page: 80
Category: Airline Profile
Subcategory: US Airways

Choosing Its Battles

Low-cost carriers have finally made their way into Asia/Pacific, but there is some skepticism about long-term victories in specific parts of the region.
2005, Issue No. 1 - page: 85
Category: Business Models
Subcategory: Low-Cost Carriers

Talking Technology

During the last few years, open-source software has created a revolution in information technology. Commoditization of hardware and software, driven largely by open source, is changing reservations systems and travel distribution in general.
2005, Issue No. 1 - page: 90
Category: Technology
Subcategory: Open-Source Software

Issue: 2004, Issue No. 2

The French-Dutch Connection

Through their merger, Air France and KLM have combined to form one of the world's largest airlines, and in the process may have taken the first step in a reshaping of the airline industry.
2004, Issue No. 2 - page: 4
Category: Airline Profile
Subcategory: Air France/KLM

Uniform Service

The experience of a traveler — even the most valuable — can differ significantly from one alliance member to another unless the member airlines work together to ensure uniform standards of customer service are applied throughout the network.
2004, Issue No. 2 - page: 9
Category: Business Issue
Subcategory: Alliances

Linking Latin America

As with most parts of the world, alliances are becoming more prominent and more important in Latin America. However, the region's alliances are taking some unique forms to adapt to the local landscape.
2004, Issue No. 2 - page: 13
Category: Business Issue
Subcategory: Alliances

The Evolution Of Alliances

From their early beginnings as basic partnerships between airlines, today's global alliances have evolved into a major force that is helping to reshape the aviation industry.
2004, Issue No. 2 - page: 18
Category: Business Issue
Subcategory: Alliances

Carrying The Freight

Like their passenger counterparts, global cargo alliances, although still in the early going, have potential to help reshape the airfreight industry.
2004, Issue No. 2 - page: 23
Category: Business Issue
Subcategory: Alliances

Spanning The Globe

A discussion with oneworld, SkyTeam and Star Alliance reveals the significant impact global alliances have had on the airline industry and the benefits they bring to their member carriers.
2004, Issue No. 2 - page: 26
Category: Business Issue
Subcategory: Alliances

An Allied Front

Qantas Airways CEO Geoff Dixon discusses the effect alliances have had and will continue having on his airline and the industry as a whole.
2004, Issue No. 2 - page: 36
Category: Airline Profile
Subcategory: Qantas Airways

The Next IATA?

The European Low Fares Airline Association, launched in January to represent the specific views and interests of its constituent airlines, may evolve along with its members to become increasingly influential within the airline industry.
2004, Issue No. 2 - page: 40
Category: Business Issue
Subcategory: Alliances

Declaring Independence?

Facing reductions in its fee-for-departure contract with United Airlines, Atlantic Coast Airlines decided to part ways and transform itself into a separate low-cost carrier. Could the launching of Independence Air be the "shot heard 'round the industry" indicating a changed relationship between network carriers and their regional affiliates?
2004, Issue No. 2 - page: 42
Category: Business Models
Subcategory: Network Carriers/Regional Affiliates

The Russian Steps

The new 21st century Aeroflot, by leveraging advanced technology, is emerging as a dynamic and progressive national flag carrier, reflecting the major changes taking place in Russia today.
2004, Issue No. 2 - page: 48
Category: Airline Profile
Subcategory: Aeroflot

Good Neighbors

Regional associations enable member airlines to collaborate by sharing expertise, interacting with each other and leveraging purchasing power.
2004, Issue No. 2 - page: 51
Category: Business Issue
Subcategory: Alliances

Maintaining The Lead

Sabre Airline Solutions and Mxi Technologies have formed an alliance to offer the aviation industry an integrated, fully supported maintenance and engineering solution.
2004, Issue No. 2 - page: 54
Category: Business Area
Subcategory: Maintenance

Share And Codeshare Alike

Codeshare agreements and alliance memberships can multiply the complexity of an airline's schedule distribution process. But the use of advanced technology, such as the Sabre® AirFlite™ Planning and Scheduling Suite, can optimize the process.
2004, Issue No. 2 - page: 56
Category: Business Issue
Subcategory: Alliances

A Turn For The Better

A spirit of renewal at Air Jamaica, one of the Caribbean's largest airlines, has the airline on track for improved financial performance.
2004, Issue No. 2 - page: 58
Category: Airline Profile
Subcategory: Air Jamaica

Out Of Africa

As EgyptAir revamps its operations and route network, it stands to play a big role in traffic from Africa to Europe and the Middle East.
2004, Issue No. 2 - page: 60
Category: Airline Profile
Subcategory: EgyptAir

Britain's Best Kept Secret

Eastern Airways, a successful regional carrier based in the United Kingdom, sets itself apart by providing customer amenities and keeping service at its core.
2004, Issue No. 2 - page: 62
Category: Airline Profile
Subcategory: Eastern Airways

Aligning The Alliance

By more tightly aligning their operations in areas such as planning and scheduling, revenue management, and passenger service and operations, individual members of an airline alliance can further cut costs as well as realize additional incremental revenue.
2004, Issue No. 2 - page: 66
Category: Business Issue
Subcategory: Alliances

Riding The Rail

Sabre Holdings Labs is working on breakthrough technology to help airlines significantly reduce the cost of communicating among alliance members by using the redundant array of Internet links.
2004, Issue No. 2 - page: 71
Category: Technology
Subcategory: Communications

Issue: 2004, Issue No. 1

Taking Its Share

Mexicana better analyzes its key markets by utilizing leading market data and analysis systems.
2004, Issue No. 1 - page: 4
Category: Airline Profile
Subcategory: Mexicana

Iberia Airlines: Focused Strategy For An Optimistic Future

By staying the course of its strategic plans, Iberia Airlines is poised to continue its recovery and preserve its position as one of Europe's leading carriers.
2004, Issue No. 1 - page: 6
Category: Airline Profile
Subcategory: Iberia Airlines

Scoring Points With Passengers

Through its recently enhanced frequent flyer program, Alaska Airlines increases loyalty and satisfaction among its most valued passengers, helping the airline return to profitability.
2004, Issue No. 1 - page: 10
Category: Airline Profile
Subcategory: Alaska Airlines

A New Lease On Life

Some airlines turn to leasing options when upgrading their fleet, while others purchase aircraft outright hoping to increase the value of their airline.
2004, Issue No. 1 - page: 12
Category: Aircraft
Subcategory: Leasing Versus Purchasing

CRM: Going Beyond A Frequent Flyer Program

As more airlines look to begin CRM initiatives, there are still some misconceptions about what it involves, what it takes and the benefits it provides.
2004, Issue No. 1 - page: 16
Category: Customer Focus
Subcategory: Customer Relationship Management

The Long Night's Journey Into Day

With traffic, profits and demand on the rise, the world's airline industry appears to be on its way to brighter days.
2004, Issue No. 1 - page: 19
Category: Business Issue
Subcategory: Recovery

Sizing It Up

As the two largest commercial aircraft manufacturers present competing views of the future for aircraft production, airlines are faced with choosing the proper strategy for their future fleet.
2004, Issue No. 1 - page: 24
Category: Aircraft
Subcategory: Fleet Strategy

Leveling The Playing Field

Revamping their business models enable network carriers to remain competitive and return to profitability despite the growing low-cost segment.
2004, Issue No. 1 - page: 28
Category: Business Models
Subcategory: Network Carriers

Self Service: Airlines Increasingly Employ Customer-Enabling Tools

As customers come to expect, and demand, self-service check-in tools, airlines can also use them to reduce costs and explore new revenue opportunities.
2004, Issue No. 1 - page: 35
Category: Business Issue
Subcategory: Revenue Generation

The Revolutions' Here

As the low-cost carrier segment continues to grow, it also continues to fragment as new entrants move away from the traditional model, adding new features and customer amenities.
2004, Issue No. 1 - page: 38
Category: Business Models
Subcategory: Low-Cost Carriers

On The Route To Recovery

Gulf Air CEO James Hogan discusses how the airline's recovery plan has helped it prepare for future growth.
2004, Issue No. 1 - page: 40
Category: Airline Profile
Subcategory: Gulf Air

Getting Fit For Recovery

Leading optimization tools help several transportation companies get in shape for the industry's upswing.
2004, Issue No. 1 - page: 45
Category: Business Issue
Subcategory: Recovery

Faster Than The Speed Of Industry

New, flexible passenger solution offering from Sabre Airline Solutions gives airlines the ability to adapt and grow in the future.
2004, Issue No. 1 - page: 48
Category: Technology
Subcategory: Passenger Solutions

A Higher Plane

Facing unique circumstances, Middle East carriers are bucking global trends by adding service to satisfy customer demand and boost market share.
2004, Issue No. 1 - page: 51
Category: Regional
Subcategory: Europe/Middle East/Africa

Coming Of Age

While staying true to its low-cost carrier tradition, ATA Airlines has built a high-quality, full-service hub-and-spoke network.
2004, Issue No. 1 - page: 56
Category: Airline Profile
Subcategory: ATA Airlines

Faring Well: Air New Zealand Revamps Its Fare Structure

Air New Zealand CEO Ralph Norris discusses how the airline's revamped fare structure has fueled a turnaround.
2004, Issue No. 1 - page: 62
Category: Airline Profile
Subcategory: Air New Zealand

Everything To Gain

Estonian Air remained profitable during some of the industry's lowest points, but the carrier still realizes the need to make major adjustments in order to adapt to a changed marketplace.
2004, Issue No. 1 - page: 66
Category: Airline Profile
Subcategory: Estonian Air

Putting IT All Together

A strong user community helps create products more tailored to the industry.
2004, Issue No. 1 - page: 70
Category: Technology
Subcategory: User Community

Channel Surfing

A global distribution system can play a key role in an airline's cost-effective recovery by providing access to multiple channels of distribution throughout the world.
2004, Issue No. 1 - page: 76
Category: Business Area
Subcategory: Distribution

Talking Technology

Recent breakthroughs continue pushing the evolution of revenue management.
2004, Issue No. 1 - page: 79
Category: Business Area
Subcategory: Revenue Management

Issue: 2003, Issue No. 2

New Distribution Paradigms: Controlling Costs In The Internet Age

Airlines must take specific steps to maximize the benefits of online distribution.
2003, Issue No. 2 - page: 4
Category: Business Area
Subcategory: Distribution

Preparing For The Changing World Of In-Flight Services

Many airlines are embracing "buy-on-board" programs to better serve their customers.
2003, Issue No. 2 - page: 10
Category: Business Issue
Subcategory: Revenue Generation

Expecting The Unexpected

Cathay Pacific executive Alan Wong discusses how the airline benefits from its crisis management process.
2003, Issue No. 2 - page: 14
Category: Airline Profile
Subcategory: Cathay Pacific Airways

Riding The Storm Out

Airlines have weathered the so-called "perfect storm" — are the skies now clearing?
2003, Issue No. 2 - page: 19
Category: Business Issue
Subcategory: Recovery

Lufthansa "D-Check"s Its Organization And Processes

A thorough process of examining the airline has helped Lufthansa stay competitive.
2003, Issue No. 2 - page: 26
Category: Airline Profile
Subcategory: Lufthansa German Airlines

An Inside Job

Many carriers are looking at creating a low-cost "carrier within a carrier" to more effectively compete.
2003, Issue No. 2 - page: 30
Category: Business Models
Subcategory: Low-Cost Carrier

Song Reaches Top Of The Charts

As Delta's low-cost start-up, Song is helping keep a key market profitable.
2003, Issue No. 2 - page: 30
Category: Airline Profile
Subcategory: Delta Air Lines

You've Come A Long Way, bmiBaby!

bmi's low-cost subsidiary is helping the group defend its home turf.
2003, Issue No. 2 - page: 31
Category: Airline Profile
Subcategory: bmi/bmiBaby

Extremely Prepared For The Future

US Airways CEO David Siegel discusses the radical steps his airline has taken to restructure.
2003, Issue No. 2 - page: 38
Category: Airline Profile
Subcategory: US Airways

The New Revenue Reality

Multiple factors are driving airfares downward.
2003, Issue No. 2 - page: 41
Category: Business Issue
Subcategory: Fares

From The Ground Up

By building its own airports, Bangkok Airways opens new markets.
2003, Issue No. 2 - page: 46
Category: Airline Profile
Subcategory: Bangkok Airways

Turnaround First, Then Privatize

By first improving operations, flag carriers can better prepare themselves for privatization.
2003, Issue No. 2 - page: 48
Category: Consulting
Subcategory: Turnaround

Improving Interline Electronic Ticketing

New solutions enable airlines to use interline electronic ticketing.
2003, Issue No. 2 - page: 54
Category: Business Area
Subcategory: Electronic Ticketing

Just Right: The Right Resource Management Systems

An integrated resource management suite can help airlines save up to 25 percent on labor costs.
2003, Issue No. 2 - page: 56
Category: Technology
Subcategory: Integration

Web-Enabling Revenue Management

By migrating its revenue management software to an application service provider model, Aerolineas Argentinas has access to increased functionality at a lower total cost of ownership.
2003, Issue No. 2 - page: 60
Category: Technology
Subcategory: Web Services

Asia/Pacific Carriers Open A Portal

Sixteen carriers have launched the first region-wide online travel portal.
2003, Issue No. 2 - page: 62
Category: Regional
Subcategory: Asia/Pacific

Capitalizing On Consolidation

The consolidation of the Chinese aviation market has positioned China Eastern to become a key player.
2003, Issue No. 2 - page: 65
Category: Business Issue
Subcategory: Consolidation

From Russia, With Success

Russian carriers continue to realize substantial growth despite an industry-wide downturn.
2003, Issue No. 2 - page: 67
Category: Regional
Subcategory: Europe/Middle East/Africa

Looking Through The "Contact" Lens

A new state-of-the-art call center improves customers' ability to contact Gulf Air.
2003, Issue No. 2 - page: 70
Category: Airline Profile
Subcategory: Gulf Air

Getting Back On Track

Recently emerging technology offers hope to help airlines efficiently recover from off-schedule operations caused by inclement weather, mechanicals and labor actions, saving money and increasing customer satisfaction.
2003, Issue No. 2 - page: 72
Category: Business Area
Subcategory: Operations

The Winning Combination

United Airlines takes aggressive steps to maximize revenue and control distribution costs by leveraging winning technology.
2003, Issue No. 2 - page: 75
Category: Airline Profile
Subcategory: United Airlines

Issue: 2003, Issue No. 1

The Tactical Approach

A new way of looking at cost reduction can pay huge dividends.
2003, Issue No. 1 - page: 2
Category: Business Issue
Subcategory: Cost Reduction

Expecting The Unexpected

Robust Scheduling Helps With Irregular Operations
2003, Issue No. 1 - page: 6
Category: Business Area
Subcategory: Operations

Tying It Together

Asia/Pacific Airlines Benefit From Integrated SOC
2003, Issue No. 1 - page: 8
Category: Business Area
Subcategory: Operations

Webmasters -- Making The Internet Work

A Conversation With Hans Van Pelt, CIO Regional Express
2003, Issue No. 1 - page: 10
Category: Technology
Subcategory: Web Services

Distribution Simplified

Automated Tool Helps Manage Complex Compensation Programs
2003, Issue No. 1 - page: 12
Category: Business Area
Subcategory: Distribution

More Than Just A Web Site

Booking engine: only one aspect of a successful Internet-based distribution strategy.
2003, Issue No. 1 - page: 14
Category: Technology
Subcategory: Airline Distribution

At Your Service

Research Into Web Services Holds Promise For Airlines
2003, Issue No. 1 - page: 16
Category: Technology
Subcategory: Web Services

Open Reservations

Full-service providers offer affordability and flexibility to low-cost airlines.
2003, Issue No. 1 - page: 18
Category: Technology
Subcategory: Passenger Solutions

Getting Its Money's Worth

ATA hones in on key ways to get the most for its investments.
2003, Issue No. 1 - page: 20
Category: Airline Profile
Subcategory: ATA Airlines

The Price Is Right

Hawaiian Airlines selects automated tool for fares management.
2003, Issue No. 1 - page: 22
Category: Airline Profile
Subcategory: Hawaiian Airlines

Savings Direct

New direct connect availability option helps lower distribution costs.
2003, Issue No. 1 - page: 24
Category: Business Area
Subcategory: Distribution

Making Every Dollar Count

A Conversation With Brett Godfrey, CEO Virgin Blue
2003, Issue No. 1 - page: 26
Category: Airline Profile
Subcategory: Virgin Blue

Meals, Magazines, Music And More

Realize cost savings by automating all in-flight services.
2003, Issue No. 1 - page: 28
Category: Business Issue
Subcategory: Cost Reduction

A Model For Success

An integrated operations control center helps propel WestJet
2003, Issue No. 1 - page: 32
Category: Airline Profile
Subcategory: WestJet

Low Risk, High Reward

Conversion to new reservations systems can be accomplished with minimum disruption.
2003, Issue No. 1 - page: 34
Category: Technology
Subcategory: Passenger Solutions

Where The Rubber Meets The Runway

AeroMexico puts M&E strategy into practice.
2003, Issue No. 1 - page: 38
Category: Airline Profile
Subcategory: AeroMexico

Leveling The Peaks

American Airlines de-peaks its hub-and-spoke structure.
2003, Issue No. 1 - page: 40
Category: Airline Profile
Subcategory: American Airlines

Next-Door Knowledge

Locally based experts assist EMEA airlines.
2003, Issue No. 1 - page: 44
Category: Consulting
Subcategory: Best Practices

Rising To The Challenge

By maximizing their networks, traditional carriers can return to profitability.
2003, Issue No. 1 - page: 46
Category: Business Models
Subcategory: Network Carriers

A Brave New World

Aeroflot reshapes itself to compete in the modern marketplace.
2003, Issue No. 1 - page: 48
Category: Airline Profile
Subcategory: Aeroflot

Issue: 2002, Issue No. 2

Conducting Valuable Research

The backbone of technology's continuing evolution
2002, Issue No. 2 - page: 14
Category: Technology
Subcategory: Simplify