Current Issue
2008 Issue No. 1
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The Pilot
A Conversation With...
Tim Hoeksema, Chairman, President and Chief Executive Officer,
Midwest Airlines. pg 36
Inside
| 26 | Airlines are scrutinized for affects on the environment |
| 44 | Etihad doubles its revenue from 2006 to 2007 |
| 62 | Carriers can become true customercentric businesses |
Table of Contents
Previous Issues
2007 Issue No. 2
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The Power of Partnering
A Conversation With...
Abdul Wahab Teffaha,
Secretary General Arab Air Carriers Organization.
Inside
- 06Carriers can quickly recover from irregular operations
- 42Singapore Airlines makes aviation history
- 50High-speed trains impact Europe’s airlines
Table of Contents
- 08One Size Fits all
- 12Dreamliner set for Takeoff
- 16Sport Tourism Soars
- 18Analyze This
- 21Bouncing Back
- 23The Big Three
- 27Low Cost for the Long Haul
- 30Who’s Cheating You?
- 32Passenger Bill of Rights
- 36Growing Like Wildfire
- 39In Sync
- 42The Power of Partnering
- 46Singapore Airlines: A True Pioneer
- 49It’s not Business Class, it’s Eos Class
- 54Recipe for a Merger
- 59To the Core
- 61Boom and Bust
- 63A Bold GOL
- 66Maximizing Manpower
- 68The Focal Point
- 70Conquering Chaos
- 73Virtually There
- 74Fast Track
- 79Musical Chairs
- 82Countdown to Beijing
- 86Opening the Skies
- 90Disaster Recovery
- 91Going Private
2007 Issue No. 1
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Jet Stream
A Conversation With...
Wolfgang
Prock-Schauer, the chief executive
officer of Jet Airways - page 30
Inside
- 06Turboprops make strong comeback
- 36WestJet saves US$5 million annually
- 78GOL scores big in Latin
America
Table of Contents
- 06Propped Up
- 09Unlocking Hidden Revenues
- 14The "X" Factor
- 17Drive for Robustness: From Optimization to Simplcity
- 20Winning Customer Relationships
- 25Traveler of the Future
- 28Excess Baggage
- 30Jet Stream
- 36A Streamlined Approach to Managing Staff
- 40Delta's Turn
- 43Hub of Russia
- 46Yemenia U-Turn
- 50A New Aeroflot
- 53King of Good Times
- 56Reconnecting with Corporate Travelers
- 62Burning Fuel
- 64Saving Fuel
- 67The Cost of Fuel
- 68Stretching the Tank
- 70Taking It Online.
- 72Right Offer, Right Person, Right Time
- 74“Cashe”ing Out
- 76Off the Mainframe
- 78Scoring a GOL
- 80One Stop
- 82Legendary Quality
2006 Issue No. 2
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The Global
Advocate
A Conversation With...
Giovanni Bisignani, director general and CEO,
International Air Transport Association
page 38
Inside
- 06Government regulations affect globalization
- 42Latin American carriers grow regionally
- 50AirAsia overcomes challenges
to its Thai-based subsidiary
Table of Contents
2006 Issue No. 1
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Seeking Gold
India's booming economy benefits airlines around the world page 20
Inside
- 40 India's government revamps airport infrastructure
- 42 IndiGo to begin service as India's newest start up
- 46 India's flag carriers adjust to relaxed government regulations
Table of Contents
- 06Distribution in India: Anyone’s Game
- 08India Traffic on the Rise
- 11Low-Cost Carriers Gain Altitude
- 14Measuring Revenue Man- agement Performance
- 20Seeking Gold
- 23The in Place to Outsource
- 26Open for Business
- 29On Track
- 31The Complete Package: India’s Cargo Industry
- 35Powers to Be
- 38Making it Simple
- 40Preparing for Takeoff: India’s Aviation Infrastructure
- 42Blue Skies
- 44Full Recovery
- 46Open Skies Opens Challenges
- 50Take it Online
- 52Just Checkin’ in
- 54Car“go” to India
- 56Rapid Reaccommodation: Attaining Higher Levels of Customer Service
- 58The Right Fix
- 60Opening the Door
- 62A Game-Winning Strategy
- 65Remote Access
- 68From Planning Through Execution
- 70Talking Technology With Richard Ratliff
- 74Following the Sun
- 76From Distribution to Merchandizing
2005 Issue No. 2
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The Transformer
A conversation with…
W.Douglas Parker,
Chairman, President
and CEO,
US Airways
page 44
Inside
- 33 Gulf Air’s in-flight service wins top awards
- 36SAS restructures to better compete
- 42Jet Airways becomes an international carrier
Table of Contents
- 06Airport Facelifts
- 09Choosing a Model
- 15Crossing the Border
- 19“Fare”ly Simple
- 22Inflammatory Fuel
- 25Just the (e) Ticket
- 28Reduced Fleets, Raised Revenue
- 31T5: The Gateway to British Airways’ Future
- 33Gulf’s Onboard with 48 Top In-Flight Service
- 36Back to the Future
- 42Jet Airways: From Domestic to International
- 44The Transformer
- 48ASPire to Leading Technology
- 52Catering to the Bottom Line
- 54Forecasting the (Revenue) Future
- 56African Safari: Continent’s 64
Carriers on the Hunt for new Opportunities - 59Latin Beat
- 62Small Companies, Big Business
- 64Talking Technology with Barry Smith
- 67Supplier Connection
- 69Looks Good, Works Well
2005 Issue No. 1
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In the Black
A conversation with...
Joe Leonard, CEO and Chairman, AirTran Airways
page 59
Inside
- 22 Lufthansa benefits from close-in re-fleeting
- 45 Cathay's cargo business drives revenue
- 76 Frontier Airlines enlists strategic partners
Table of Contents
- 10 On Schedule to Maintain Revenue
- 16Customer Connection
- 22Reigning in the Fleet
- 26Power of Converging Data
- 29Revenue Realization: Protecting Revenue
- 32Unleashing Revenue Management
- 35Stop the Leak
- 37Turning the Corner
- 41Under Control
- 43From Distribution to Merchandizing
- 45A Package 56 Deal
- 50Under one Roof
- 52Strictly Business
- 56Luck of the Irish?
- 59In the Black
- 67Revenue Integrity: A Growing Necessity
- 69A Fare Reaction
- 71Time 82 is Money
- 73Bringing up the Top Line
- 76Frontier Days
- 80Aligning the Pieces
- 82Unblocked
- 85Choosing its Battles
- 90Talking Technology With … Alan Walker
2004 Issue No. 2
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An Allied Front
A conversation with…
Geoff Dixon, CEO,
Qantas Airways
page 36
Inside
- 04 Air France and KLM form Europe’s Largest Airline
- 18 The Evolution of Alliances
- 26A Conversation with oneworld, SkyTeam and Star Alliance
Table of Contents
- 04The French– Dutch Connection
- 09Uniform Service
- 13Linking Latin America
- 18The Evolution of Alliances
- 23Carrying the Freight
- 26Spanning the Globe
- 36An Allied Front
- 40The Next IATA?
- 42Declaring Independence?
- 48The Russian Steps
- 51Good Neighbors
- 54Maintaining the Lead
- 56Share and CodeShare Alike
- 58A Turn for the Better
- 60Out of Africa
- 62Britain’s Best Kept Secret?
- 66Aligning the Alliance
- 71Riding the RAIL
2004 Issue No. 1
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Extreme Airline Management
A conversation with…
David
Siegel,
CEO,
US Airways
page 38
Inside
- 19 Industry Showing Signs of Recovery
- 38Low-Cost Carrier Model Continues to Evolve
- 79Recent Breakthroughs in Revenue Management
Table of Contents
- 04Taking its Share
- 06Iberia Airlines: Focused Strategy for an Optimistic Future
- 10Scoring Points with Passengers
- 12A New Lease on Life
- 16CRM: Going Beyond a Frequent Flyer Program
- 19The Long Night’s Journey into Day
- 24Sizing it Up
- 28Leveling the Playing Field
- 35Self Serve: Airlines Increasingly Employ Customer-Enabling Tools
- 38The Revolution’s Here
- 40On the Route to Recovery
- 45Getting Fit for Recovery
- 48Faster than the speed of Industry
- 51A Higher Plane
- 56Coming of Age
- 62Faring Well: Air New Zealand Revamps its Fare Structure
- 66Everything to Gain
- 70Putting IT all together
- 76Channel Surfing
- 79Talking Technology With … Barry Smith
2003 Issue No. 2
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On the Route To Recovery
A conversation with…
James
Hogan,
President
and CEO,
Gulf Air
page 40
Inside
- 19 Industry Showing Signs of Recovery
- 38Low-Cost Carrier Model Continues to Evolve
- 79Recent Breakthroughs in Revenue Management
Table of Contents
- 04New Distribution Paradigms: Controlling Costs in the Internet Age
- 10Preparing for the Changing World of In-Flight Services
- 14Expecting the Unexpected
- 19Riding the Storm Out
- 26Lufthansa “D-Check”s its Organization and Processes
- 30An Inside Job
- 30Song Reaches Top of the Charts
- 31You’ve Come a Long Way, bmibaby!
- 38Extremely Prepared for the Future
- 41The New Revenue Reality
- 46From the Ground Up
- 48Turnaround First, Then Privatize
- 54Improving Interline Electronic Ticketing
- 56Just Right:
The Resource
Management Systems - 60Web-Enabling Revenue Management
- 62Asia/Pacific Carriers Open a Portal
- 65Capitalizing on Consolidation
- 67From Russia, With Success
- 70Looking Through the “Contact” Lens
- 72Getting Back on Track
- 75The Winning Combination
2003 Issue No. 1
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Making Every Dollar Count
A Conversation with…
Brett Godfrey,
CEO, Virgin Blue
page 26
Inside
- 02New Approach to Cost Reduction Provides Benefits
- 40American Airlines De-Peaks Its Hub and Spoke Structure
- 48Aeroflot Reshapes Itself
Table of Contents
- 02A New Way of Looking at Cost Reduction
- 06Robust Scheduling Helps With Irregular Operations
- 08Asia/Pacific Airlines
Benefit from
Integrated SOC - 10A Conversation With Regional Express
- 12Automated Tool Manages Compensation Programs
- 14More Than Just a Web Site
- 16Web Services Holds Promise for Airlines
- 18Affordable Reservations for Low-Cost Airlines
- 20ATA Gets the Most for Its Investments
- 22Hawaiian Airlines Automates Fares Management
- 24New Direct Connect Availability Lowers Distribution Costs
- 26A Conversation With Virgin Blue
- 28Cost Savings by
Automating All
In-Flight Services - 32Integrated OCC Helps Propel WestJet
- 34New Reservations Systems … Convert With Minimum Disruption
- 38AeroMexico Puts M&E Strategy into Practice
- 40American Airlines De-Peaks Its Hub and Spoke Structure
- 44Locally Based Experts Assist EMEA Airlines
- 46Returning Network Carriers to Profitability
- 48Aeroflot – Russian Airlines Reshapes Itself
2002 Issue No. 1
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Simplifying for the Future
A Conversation with…
British Airways
page 26
Inside
- 02Airlines Seek to Simplify Operations
- 40Aligning with Industry- Best Practices
- 48TAM Extends Leadership
Table of Contents
- 02Airlines Seek to Simplify Operations
- 06Aligning with Industry- Best Practices
- 08AACO Helps Member Carriers
- 10Simplifying… A Conversation with British Airways
- 12Asia/Pacific Airlines Select New Reservations Solutions
- 14The Backbone of Technology’s Continuing Evolution
- 17Asia/Pacific Airlines Take Proactive Approach
- 18Enhanced Security for North American Airlines
- 20Low-Cost Option for High-End Technology
- 22TAM Extends Leadership
- 23Move to O&D Benefits Alitalia
- 24The “Qik,” Uncomplicated Solution


